London 2025 Conference Speakers
23 - 24 April 2025
This conference will bring together designers, practitioners, clinicians, technologists and thought leaders linked by a common belief and a shared obsession: We can alter and improve our health care experience. From the food we eat to the tools we use and the hospitals and hospices we reside in, we can make a difference. We are looking to partner with speakers and sponsors that want to make a difference in Healthcare UX. A better healthcare experience is waiting on us.
Speakers
London Schedule
23 - 24 April 2025
Inspirational talks from leaders in healthcare, user experience, design & technology. Our international speakers will cover a variety of topics in healthcare technology and services. We expect to see a range of other disciplines including product managers looking to improve the experience of their applications and existing designers interested in progressing their careers.
Veronica Naguib
Truly Informed CX using Actionable Insights
Insightful research doesn’t just answer the “what?”, it digs deeper into the “so what?” and uncovers usable insights that can shape your decision making. We will cover, 1. the crucial difference between insightful research and actionable research, and why you need both. 2. How to design studies for richer, more authentic insights. 3. Effective strategies for sharing insights internally so they’re truly absorbed. 4. Ways to boost insights without stretching budgets.
Sadek Elfezzani
Healing Through Design: The Power of Emotional Design
This presentation holds personal significance for me as I’ve been intricately involved in the development and design of impactful healthcare platforms. These platforms have served as vital conduits for delivering essential healthcare services and assistance content to users. Through my hands-on experience, I’ve witnessed the transformative influence of empathetic design in crafting more intuitive and compassionate healthcare solutions. This talk offers an opportunity to share valuable insights, underscoring the pivotal role of emotional design in improving user experiences and outcomes in healthcare.
Tea Break
Diana Ayala
UX in AI-driven Mental Health Care: the promises and pitfalls
We are in the midst of one of the most exciting yet sensitive times in history. AI developments are creating significant opportunities for the digital healthcare sector to enhance patient outcomes and streamline clinician’s workflows, ultimately fostering a more customised health experience. However, as with any major advancement, it is crucial for us, as creators, to openly acknowledge and understand the unintended or negative consequences of design choices in these new technologies. This understanding is critical if we are to shape these technologies to serve humanity and all beings well. In this session, we will explore the role of UX in AI-driven mental health care. We will explore how designing AI as the interface between human-to-human care can both enhance and erode the fabric of these relationships and impact broader human connections. The big question: how might we design this new interface to strengthen human connections, rather than disrupt them?
Evelina Arushanova
From the Ground Up: Creating Hospital Management Software for Hospitals
My talk is about how we built hospital management software from scratch since 2022: starting with market fit and user research, then adding key modules like outpatient, inpatient, billing, and labs. Today, we support 2 large private hospitals in Germany serving 100+ patients daily—and growing. As UX Designers in the healthcare space, we often find ourselves navigating a maze of regulatory requirements that shape how we design and innovate. In this talk, I’ll explore how we can turn these constraints into opportunities for creative problem-solving while ensuring compliance with industry standards.
Lunch Break
Kardo Ayoub
Well' I didn't see that coming!
Join us for a fun, light-hearted, and eye-opening (pun intended!) journey through the world of design as I share my personal story of becoming a visually impaired designer. I’ll be talking about what it’s like to navigate the design world with a vision impairment, how it’s transformed the way I think about design and accessibility, and why inclusive design isn’t just important—it’s essential. Expect real-life insights, some humorous stories, and practical tips to help you rethink the way you approach design. Whether you’re a designer or just curious about how to make your products more user-friendly, this talk will inspire you to see the world of design differently. You’ll no doubt walk away with a fresh perspective on how good design can make a huge impact for everyone—whether they have 20/20 vision or not! Don’t miss out-let’s make the world more inclusive, one design at a time.
Andrea Grigsby
Human-centered AI: Designing Intuitive and Intelligent Health Tech
With the rise of AI products, designers need to lead its development to ensure seamless, user-friendly experiences that meet people where they are. As experts in human-computer interaction, we can apply those skills to shape intuitive human-AI interactions. I will present a case study in which my user research partner and I redesigned a workflow to capture accurate user inputs for a mobile medical device fitting app. Our UX-driven approach reduced error rates in the workflow by more than half and decreased time to completion by 40%, all while maintaining the technical requirement of 98% accuracy for the measurements. This demonstrates the power of UX-driven AI product development.
Tea Break
Ute Schauberger
Empathy in Action: Overcoming Barriers to Patient-Centred Design
This presentation is essential because it addresses a critical need in healthcare design: inclusivity. As we strive to create patient-centered solutions, understanding and mitigating barriers to access is crucial. Traditional approaches often focus on user demographics, which can overlook the nuanced challenges patients face when interacting with healthcare services.
By presenting the framework of universal barriers to access, we offer a transformative perspective that shifts the conversation from blaming users to critically examining the services themselves. This approach not only empowers UX practicioners and healthcare professionals to create more effective and empathetic solutions but also fosters a culture of continuous improvement within organizations.
Closing
Angel Brown
Beyond the Silicon Valley Voice: Translating Human Nuance into Chatbot Design
Today’s chatbots suffer from a critical flaw: they’re built by data scientists with limited UX understanding, resulting in homogeneous “American young adult” voices that fail across diverse contexts. This talk introduces frameworks pioneered by Moore and Arar at IBM for creating authentic conversational experiences. We’ll examine how UX professionals can effectively communicate voice design requirements to technical teams, translating linguistic nuance into specifications data scientists understand. Attendees will gain practical tools to bridge the UX-data science divide, enabling the creation of chatbots that sound empathetic rather than merely functional.
Judit Mora
The role of UX in innovation deprived health sectors
Have you ever considered how truly innovative products come to life within highly regulated environments such as health technology? Everyone loves the latest buzzwords and concepts in tech (looking at you, GenAI), however without specialised, empowered and collaborative UX professionals, they would not often make a huge change. In this session Judit Mora will share learnings about how she approaches breaking down the moulds of existing clinical workflows to collaboratively bring impactful innovations to HCPs who have been used to doing things the same way for decades. You will find out how user-centred innovation is possible (even without he latest fancy tech), by creating powerful partnerships between UX-ers and HCPs who are willing to ask the right questions, and how this way of working can create products that massively reduce the resistance between complex cognitive tasks (such as medical decisions) and digital interfaces.
Tea Break & Networking
Mathilde Leblond
Ross Dudley
UX in Genomic Research
Like other services, maternity care in England is heavily under-resourced – the NHS estimates a shortfall of 2,500 full-time midwives. Meanwhile, healthcare research is key in helping us move towards preventative healthcare, particularly in the perinatal context, but can often create undue burden on overstretched frontline staff. This presentation discusses tangible strategies for introducing new pathways into under-resourced services.
Grace Ademola-Adenle
The Quiet User — Designing Digital Health for People Who Never Complain
Many digital health tools rely on user feedback—but what about the people who never complain? In this talk, Grace explores the realities of the quiet user: those who disengage silently due to fatigue, cultural silence, or fear of being dismissed. Blending lived experience with UX strategy, she shares how to design healthcare tools that include the unheard and build trust beyond the feedback loop.
Lunch Break
Jenni Parker
Ali Fawkes
Accelerating the development of respiratory health technologies using co-design and UCD.
Traditionally testing of health technology has focused on ‘efficacy’, often engaging highly motivated participants in controlled settings. This results in evidence of whether a product works when it is used. However, it does not provide insight into whether people in real-world settings, with complex lives, can or will use a product. This problem has become particularly apparent in respiratory health, with Asthma + Lung UK stating ‘we have seen little impact from new products and technologies, especially in comparison to other chronic conditions’(1).
In this case study, Humanly will present its work with Asthma + Lung UK to co-design and deliver an Innovation Accelerator programme to identify and support healthtech innovations that support people with lung conditions to ‘move more’. Humanly’s role centred on the meaningful involvement of people living with lung conditions, in both the testing of respiratory innovations and the co-design of the accelerator programme itself. A co-design team that included designers, charity professionals, and people living with lung conditions worked together to deliver this 12-month project, during which 2 innovative healthtech products were tested with 36 highly diverse individuals. The 8-week testing phase was centred around a mobile ethnography study, where participants recorded their day-to-day experiences of managing their condition and using the products.
Catarina Santos
Designing for Health: Understanding User Attitudes and Technological Adoption in Hypertension Self-Monitoring
Self-monitoring of blood pressure is a proven method for managing hypertension, yet its adoption remains inconsistent. In my MSc dissertation in Human-Computer Interaction, I conducted a mixed-method user research study to explore this issue. The research employed surveys, autoethnography, and participatory design to gain a deeper understanding of patients’ experiences and pain points with self-monitoring practices.
The study also investigated emerging technologies, including wearable continuous blood pressure monitoring devices, and gathered user feedback on these devices and two AI applications. Insights from this feedback were analysed using Technology Acceptance Models to contextualise the findings and guide the design of more acceptable and user-friendly solutions.
Tea Break
Panel Discussion:
Abstract TBC
Closing
London 2025 Venue
UCL (University College London) Roberts Building
Access to the Roberts Building and Engineering Front Building is via card operated turnstiles
University College London, Torrington Place, London, WC1E 7JE
Accommodation nearby
Things to do nearby
Please note: We are not affiliated with any of these venues or activities, and present them for information purposes only.