Emphasizes the importance of empathetic, user-centric design in healthcare technology. This talk presents the development of a Telehealth service ecosystem that addresses the specific needs of seniors and individuals with Intellectual and Developmental Disabilities (IDD). It showcases the journey from concept to implementation, underscoring the challenges and solutions in creating accessible and effective digital health tools. By focusing on the journey from initial concept to a fully-realized, inclusive Telehealth service, it offers insights into the role empathy plays in technology design.