Although the pandemic accelerated digital healthcare services there are still big gaps to utilising the right technology and using well designed systems in healthcare. Problems with the lack of interoperable systems, no unified view of patient records (duplicated records/summary records) causes serious issues and delays in patient diagnosis and treatment. The healthcare system (both NHS and Private) now has a vast backlog of patients waiting for diagnosis and treatments. To address these challenges, it is important to consider the principles outlined by the Care Quality Commission (CQC) in their evaluation of healthcare providers.