Maria Ines Zelaya is a Design Strategist with over eight years of experience in service design, UX research, and strategy, with a focus on digital health. She supports healthcare systems and organizations in translating deep user insights into innovative, human-centered solutions that promote health equity and inclusion.

Maria has led high-impact research for clients like McKesson, CommuniCare, Never Alone and Easterseals, and has shared her work at conferences including AIGA Designing in the Margins, Design for Dignity, and the London UX Healthcare Conference. Her current focus explores how AI can be thoughtfully integrated into healthcare to empower care teams and improve patient experiences.