Special interests : Optimising patient pathways and access to the right care, at the right time. Using Information Architecture to align mental models for Ai to advance patient outcomes.
Skills: Mapping patient experiences across different services and specialties, navigating the complexity of rare diseases and conditions.
Having a rare disease myself led me to looking into the patient experiences across diagnostic pathways, inside and outside of the NHS.
Background: Experience across financial, fashion and ecommerce industries and start up environments. Now focusing on improving virtual healthcare services and digital patient experiences.