UX in Government to make right health policy for Covid19

The talk will use #Taiwan as a model of how the government collaborates with citizens to protect covid19 spreading out with user experience research, interview, design, remote testing, and quick delivery. Leveraging the UX strategy and technology is crucial to educate and protect citizens by releasing the policy.

Design Sprinting at the hospital: improving the waiting experience at the emergency room in 4 days

Anyone who visits an emergency room (ER) knows you’ll have to wait a long time. On average, a patient in the Netherlands waits almost 3 hours(!) when visiting the ER. The Jeroen Bosch Hospital (JBZ) wondered: “How can we improve the patient’s experience in the emergency room?” With running a Design Sprint, we gained insight into the care process, improved the waiting experience, and designed and tested the innovative solution – in just four days. From post-its and sketches to prototypes on the patient’s smartphone. All taking place in the emergency room of the top clinical hospital itself.

In this session, we provide insight into what a Design Sprint is, how it works and how you can use it within your organisation to accelerate digital innovation. What steps do you want to take within your organisation?

Content is key in the experience of patients

Different institutions are creating content in healthcare. All claim their content is valuable, trustworthy, curated by professionals and essential for the patient. Meanwhile the patient are searching the web for trustworthy, reliable en relevant information. How can we cooperate to make and make sure the patient finds the right content and it is served at the right time?

Building accessible, user led, quality content experiences with the NHS Digital Service Manual (Workshop 2)

Want to build accessible sites and services that meet the needs of your users? Then come to our hands-on session using the NHS Digital front end library and prototyping kit. You will learn how to use carefully-researched components and content, published by NHS Digital. This is a hands-on session for designers and developers, where the team will share insight into designing inclusively, and building services that meet public sector accessibility legislation.

The health innovation canvas – a working tool for digital health innovators (Workshop 1)

Healthcare innovation is a tricky beast to tame if you want to succeed, with lots of complexity and many different stakeholders and regulatory processes involved. This tool, based on David J. Bland’s Assumptions Mapping framework, is supposed to help innovators navigate the waters of uncertainty to pursue & prioritize the crucial questions they need to get answered: beyond the familiar three lenses of desirability, feasibility and viability known from design thinking, there is the additional healthcare-specific dimension of effectiveness, supported by evidence and data to prove your innovative solution is actually making a positive difference for patients, healthcare professionals, caregivers or payors. The healthcare innovation canvas brings together the UX & human centered design perspective with the requirements of evidence based medicine. It is a co-production from our collaboration as MD turned entrepreneur (Sven Jungmann) and UX Designer & Researcher (Anja Mayr). We have tried and tested a first Beta version of the healthcare innovation canvas in the past months. Based on our experience in using it, as well as other people’s feedback, we will present the first official version in a hands-on workshop, working through the different sections of the canvas and sharing what we learned so far. We’re curious to hear other practitioners’ feedback and suggestions for improvement!