Rethink immersive experiences with Conversational AI

As we look ahead to the future, toward some version of a ‘metaverse’, more attention than ever is being paid to the opportunities of immersive tech. Now AI technologies like ChatGPT offer the chance to interact with virtual beings/generative agents in a hyper-real, but astonishingly natural way. The pace of these changes means we now […]

The Power of Patient Stories to Improve Healthcare

The sharing of patient stories is a powerful tool for improving healthcare. They help us to understand the many factors that can influence a patient’s health seeking behaviour and treatment decisions, including their personal beliefs, cultural background, and financial resources. Patient stories help clinicians to better understand their patients’ needs and perspectives, and raise the […]

Designing for Safety in Digital Health

Avi Mehra

In this talk, we will explore the importance of designing for safety in digital health and how organisations can adopt and embed a safety first approach to digital health solution design, thereby helping reduce the risk of such solutions causing harm to patients. We will draw on our extensive experience in digital clinical safety and […]

Not all software products are regulated equally.

How can health care institutions and an organizations like Mayo Clinic move models from research to clinical practice? How can UX help with product realization and implementation of software as medical devices? This presentation will focus on regulatory activities involved in model development and how UX considerations similarly align to risk analysis and mitigation. Who […]

Scaling patient centricity in digital healthcare innovation with Research Operations

How do we ensure patient centricity when designing innovative digital healthcare solutions? ResearchOps supports involving patients in the product development lifecycle in each phase. This talk will reveal challenges and wins when establishing ResearchOps in the pursuit of evidence-based design to reduce risk when evaluating new ideas.

How Service Design is helping to eliminate Hepatitis C

In this talk, I’ll demonstrate how Nuom was chosen to work with NHS England (and partners) in taking a patient-centred design approach to solving a population-level healthcare problem, where we uncovered critical insights that would help to create a much more effective service design. Techniques highlighted during the talk will include: Research Methodology – inclusive […]

Miro interactions = Macro consequences : How excessive interactions and missing service elements can impact Patient Pathways and Service Timelines

Although the pandemic accelerated digital healthcare services there are still big gaps to utilising the right technology and using well designed systems in healthcare. Problems with the lack of interoperable systems, no unified view of patient records (duplicated records/summary records) causes serious issues and delays in patient diagnosis and treatment. The healthcare system (both NHS […]

Building behavioural design systems for healthcare

Healthcare outcomes can be notoriously difficult to design for, patients, providers and those within the health-system all have different needs, requirements and responsibilities. UX and Behavioural Science professionals therefore, have their work cut out to create meaning and impact in how they deliver and create value for many groups. In this back-to-basics talk, we’ll use […]