Designing for Safety in Digital Health
In this talk, we will explore the importance of designing for safety in digital health and how organisations can adopt and embed a safety first approach to digital health solution design, thereby helping reduce the risk of such solutions causing harm to patients. We will draw on our extensive experience in digital clinical safety and […]
Service and UX Design in Times of Crisis: Reopening Society Safely with a Corona Passport App
The global spread of the COVID-19 pandemic shook modern society like never before. Our multidisciplinary team joined forces with the Dutch government to restore normality for 17 million inhabitants by balancing speed and quality in this new unpredictable reality. We will explore how design played a crucial role in creating a user-friendly and accessible app […]
Get rid of those fictional user personas! Synthesize like a pro.
I have chosen this topic because in today’s world, users’ needs are evolving very fast and we need to make design decisions that meet their needs. Unfortunately, some of us have circled back to using inadequate tools such as user personas to analyse and even visualize our research data which are stereotypical and surface-level information. […]
FLOW and FORM
Based on industry health cases, these methodologies help organisations integrate service design into their agile production work and maximise cross-team collaboration and learning.
How Service Design is helping to eliminate Hepatitis C
In this talk, I’ll demonstrate how Nuom was chosen to work with NHS England (and partners) in taking a patient-centred design approach to solving a population-level healthcare problem, where we uncovered critical insights that would help to create a much more effective service design. Techniques highlighted during the talk will include: Research Methodology – inclusive […]
Miro interactions = Macro consequences : How excessive interactions and missing service elements can impact Patient Pathways and Service Timelines
Although the pandemic accelerated digital healthcare services there are still big gaps to utilising the right technology and using well designed systems in healthcare. Problems with the lack of interoperable systems, no unified view of patient records (duplicated records/summary records) causes serious issues and delays in patient diagnosis and treatment. The healthcare system (both NHS […]
Why delivering trustworthy digital health experiences matters more than ever
Whilst the digital revolution is transforming the healthcare industry, trust in digital health solutions remains a significant barrier to their adoption and goes way beyond security and privacy concerns. During this presentation, I will explore the nuances of building trust in digital health solutions and why it is becoming increasingly crucial that it is prioritised […]