Designing with inclusion in mind: when community psychology meets inclusive design in healthcare.
Making a service or a product inclusive goes beyond accessibility standards and design principles. By adopting an inclusive design mindset and transforming human-centred design into human-led design, healthcare companies can remain competitive in today’s market.
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Keynote
NeuroNest – the future of Alzheimer’s care. The value behind rapid prototyping for healthcare.
Digital health products are a way to take the relationship with patients, doctors, pharmacists and other target groups to the next level. Validating the prototype before investment in the full solution is key in order to improve chances of success. A clickable prototype accelerates user-centric innovation by generating immediate feedback from target users. It allows […]
Empathy in Action: crafting accessible UX for seniors and the IDD community
Emphasizes the importance of empathetic, user-centric design in healthcare technology. This talk presents the development of a Telehealth service ecosystem that addresses the specific needs of seniors and individuals with Intellectual and Developmental Disabilities (IDD). It showcases the journey from concept to implementation, underscoring the challenges and solutions in creating accessible and effective digital health […]
Designing for Safety in Digital Health
In this talk, we will explore the importance of designing for safety in digital health and how organisations can adopt and embed a safety first approach to digital health solution design, thereby helping reduce the risk of such solutions causing harm to patients. We will draw on our extensive experience in digital clinical safety and […]
Service and UX Design in Times of Crisis: Reopening Society Safely with a Corona Passport App
The global spread of the COVID-19 pandemic shook modern society like never before. Our multidisciplinary team joined forces with the Dutch government to restore normality for 17 million inhabitants by balancing speed and quality in this new unpredictable reality. We will explore how design played a crucial role in creating a user-friendly and accessible app […]
Get rid of those fictional user personas! Synthesize like a pro.
I have chosen this topic because in today’s world, users’ needs are evolving very fast and we need to make design decisions that meet their needs. Unfortunately, some of us have circled back to using inadequate tools such as user personas to analyse and even visualize our research data which are stereotypical and surface-level information. […]
FLOW and FORM
Based on industry health cases, these methodologies help organisations integrate service design into their agile production work and maximise cross-team collaboration and learning.
How Service Design is helping to eliminate Hepatitis C
In this talk, I’ll demonstrate how Nuom was chosen to work with NHS England (and partners) in taking a patient-centred design approach to solving a population-level healthcare problem, where we uncovered critical insights that would help to create a much more effective service design. Techniques highlighted during the talk will include: Research Methodology – inclusive […]