The Goldilocks Zone of Digital Health: Getting both Security and Accessibility Just Right

Users of digital health tools require a uniquely high standard of security and accessibility, but these two critical features sometimes conflict. Secure experiences require more friction, while accessible ones require less. Is there a way to design a secure and accessible digital health experience that is “just right?” My work at multiple healthcare organizations (CVS […]

Empathy in Action: crafting accessible UX for seniors and the IDD community

Emphasizes the importance of empathetic, user-centric design in healthcare technology. This talk presents the development of a Telehealth service ecosystem that addresses the specific needs of seniors and individuals with Intellectual and Developmental Disabilities (IDD). It showcases the journey from concept to implementation, underscoring the challenges and solutions in creating accessible and effective digital health […]

Designing For Complex UIs

Vitaly Friedman

Not much can surprise you when it comes to interface challenges, doesn’t it? You can design a decent card, a well-rounded accordion and an exquisite hamburger navigation. But what if there are slightly more complex UX challenges ahead of us? How do we make the accessible to everyone around the world? What if you are […]

Design for national-scale health services

Flora MacLeod

The NHS App launched in 2019. It has 30 million users, it is the #1 Healthcare App in the UK and is the digital front door to all NHS services. There is a design team of nearly 50 designing over 30 services that sit within the App. Hear from the Design Lead and other members […]

How Service Design is helping to eliminate Hepatitis C

In this talk, I’ll demonstrate how Nuom was chosen to work with NHS England (and partners) in taking a patient-centred design approach to solving a population-level healthcare problem, where we uncovered critical insights that would help to create a much more effective service design. Techniques highlighted during the talk will include: Research Methodology – inclusive […]