Designing with inclusion in mind: when community psychology meets inclusive design in healthcare.
Making a service or a product inclusive goes beyond accessibility standards and design principles. By adopting an inclusive design mindset and transforming human-centred design into human-led design, healthcare companies can remain competitive in today’s market.
Sponsors Session
Keynote
The Goldilocks Zone of Digital Health: Getting both Security and Accessibility Just Right
Users of digital health tools require a uniquely high standard of security and accessibility, but these two critical features sometimes conflict. Secure experiences require more friction, while accessible ones require less. Is there a way to design a secure and accessible digital health experience that is “just right?” My work at multiple healthcare organizations (CVS […]
NeuroNest – the future of Alzheimer’s care. The value behind rapid prototyping for healthcare.
Digital health products are a way to take the relationship with patients, doctors, pharmacists and other target groups to the next level. Validating the prototype before investment in the full solution is key in order to improve chances of success. A clickable prototype accelerates user-centric innovation by generating immediate feedback from target users. It allows […]
UX in Clinical Trials: Partnering with Clinical Research Data Managers to Increase their Efficiency, Accuracy, and Satisfaction
1. How UX was embraced in by the clinical trials department at a large cancer center and helped increased empathy for clinical trial data management roles 2. A case study: CTDataHub – how the impact of a human-centered design (HCD) digital solution was measured 3. What’s next: UX’s critical role for building end-user trust in […]
Empathy in Action: crafting accessible UX for seniors and the IDD community
Emphasizes the importance of empathetic, user-centric design in healthcare technology. This talk presents the development of a Telehealth service ecosystem that addresses the specific needs of seniors and individuals with Intellectual and Developmental Disabilities (IDD). It showcases the journey from concept to implementation, underscoring the challenges and solutions in creating accessible and effective digital health […]
Designing For Complex UIs
Not much can surprise you when it comes to interface challenges, doesn’t it? You can design a decent card, a well-rounded accordion and an exquisite hamburger navigation. But what if there are slightly more complex UX challenges ahead of us? How do we make the accessible to everyone around the world? What if you are […]
Design for national-scale health services
The NHS App launched in 2019. It has 30 million users, it is the #1 Healthcare App in the UK and is the digital front door to all NHS services. There is a design team of nearly 50 designing over 30 services that sit within the App. Hear from the Design Lead and other members […]
How Service Design is helping to eliminate Hepatitis C
In this talk, I’ll demonstrate how Nuom was chosen to work with NHS England (and partners) in taking a patient-centred design approach to solving a population-level healthcare problem, where we uncovered critical insights that would help to create a much more effective service design. Techniques highlighted during the talk will include: Research Methodology – inclusive […]