Dicky van Hamersveld is a crossover design professional and has many years of experience in co-creation and designprocesses, she is a sparring partner who helps various parties think outside the box to come up with new ideas. With a broad interest in cultural trends, a passion for what ‘moves’ people and a desire to make a positive impact in society, she joined the Patient Journey Lab team. Dicky ( co-) facilitates workshops and together with the client translates the goals and objectives into solutions in the form of communication tools , innovation or process improvements.