John Knight
John Knight is a practising Service Designer and academic. Starting for his studies with Roy Ascott at Newport College of Art, he has worked in the creative industries for over 3 decades. During this time, John has worked in design in many public and private organisations including Vodafone, Fjord and Accenture. This diverse experience informs his doctoral studies in service design, which he will share at UXD Healthcare.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Danny Bluestone
Danny Bluestone is the CEO & Founder of Cyber-Duck, a UK based digital transformation agency fusing Service Design and User Experience (UX) with robust, open source technology. The agency started in 2005 and delivers digital transformation for clients across the healthcare sector, including the NHS, Cancer Research UK, Genomics England, the Medicines and Healthcare products Regulatory Agency (MHRA), Royal College of Anaesthetists, General Pharmaceutical Council, and Healx. Danny is passionate about building diverse and inclusive teams that deliver meaningful positive change for users and patients across healthcare products and services. Danny has spoken on the topic of usability and user experience in healthcare across events including World Usability Day, SXSWi, and UX London. He also is a keen advocate of Artificial Intelligence (AI) and Data transformation and why ethics in AI is so important.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Lee Brown
Currently working within the NHS, Lee has a history of working in equality, diversity and inclusion; in healthcare, higher education and human resources. He knows first-hand what it is to experience health inequalities and now works to overcome those for seldom heard people. In his spare time he runs a LGBTQIA+ community pop-up as was on the Question Time panel and Norwich Pride.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Carla Francesca Downes
Special interests : Optimising patient pathways and access to the right care, at the right time. Using Information Architecture to align mental models for Ai to advance patient outcomes.
Skills: Mapping patient experiences across different services and specialties, navigating the complexity of rare diseases and conditions.
Having a rare disease myself led me to looking into the patient experiences across diagnostic pathways, inside and outside of the NHS.
Background: Experience across financial, fashion and ecommerce industries and start up environments. Now focusing on improving virtual healthcare services and digital patient experiences.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Tuba Sucu
Tuba Sucu is a UX Researcher with 7 years of experience in complex problem spaces; education, healthcare and fulfilment technology. She enjoys collaboration for problem-solving, and listening deeply and likes driving decision-making by connecting the dots and empowering the team with the insights they need. Tuba is passionate in her role as UX Research professional where she uses her teaching background and experience in different domains to help build a future in which technology better meets human needs. She is an expert in bringing rigour and depth to user research insights. She is also being trained in lego car building by her two amazing sons.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Michaela Peicheva
Michaela pivoted her career from an operator focused on building a company from scratch to building products from scratch. Taking something from 0 to 100 is her bread & butter. She started her journey in an AgriTech start-up that scaled from 5 to 70 people, 2.5M users, and 4 countries. That journey embedded a deep belief in learning quickly by testing often and always being in touch with your users. She brought that to healthcare and spent the last year and a half building a user-centric workflow tool for clinicians as a Product Manager. By putting good UX at the centre of what they did, the team developed a huge value-add in a short span of time. How can healthcare change if we did more of that?
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Emily Yan
Emily Yan is a product marketing manager at Keysight Technologies. Her product Eggplant is an intelligent test automation platform empowering healthcare organizations to ensure an exceptional digital experience for patients. Emily has an undeniable passion for technological innovations. Prior to joining Keysight, she worked on AI and big data marketing campaigns across multiple industries. Emily has an MPA degree from Columbia University and holds bachelor’s degrees from the University of California, Berkeley in the fields of applied mathematics and economics.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Anais Hristea
Anais is a UX Developer in the R&D department at Cambridge Cognition, based in the UK. Having worked before as UX and Product Designer in urgent care and fintech, her passion behind her role comes from a genuine curiosity and fascination towards the psychology behind our interactions with the digital world. As part of Cambridge Cognition, she is currently focused on improving cognitive assessments for clinical trials in neuroscience research. Working in an industry that usually doesn’t focus on UX, she is constantly exploring the dynamics of a UX practice within a research company.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Clarissa Gardner
Clarissa Gardner is a UX Researcher at the National Institute for Health and Social Care (NICE), working as part of the Product Development team who support the organisation’s digital transformation objectives. Previously a Research Assistant in Digital Health at the Institute of Global Health Innovation at Imperial College London, and a Clinical Trial Practitioner for the 100,000 Genomes Project in the NHS, Clarissa has experience conducting research in a variety of health and care contexts. Clarissa has conducted and published evaluative UX research on digital health interventions as well as participatory design research to address health inequalities in traditionally underserved communities.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture
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Emma Parnell
Emma Parnell has 15 years experience as a designer. This is split between strategic brand development and user centred design for products and services. Emma has experience working with clients such as the Government Digital Service, Tesco and Cancer Research UK. Emma has worked inhouse at drug and alcohol charity WithYou and NHS Digital. During this time she worked on the team that designed and delivered the national COVID-19 vaccination booking service. Emma founded Joy in 2021. She works in partnership with organisations to build their capability in user centred design while delivering live projects that will actively improve people’s experiences of the products and services they use.
Other Speakers
John Knight
Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture