The paradox of openness and transparency in healthcare design

Openness and transparency is one of Unboxed’s core values, and we try to live up to it both in our daily work, but also in how we design. In the design work we’ve been doing for digital health products, we’ve unearthed an interesting tension between clinicians and patients and their desires for more (and less) openness and transparency in their patient/ clinician relationships. In this workshop, we will share some insights we’ve gathered on this topic and open the floor to participants to explore this tension using design thinking to respond to the needs and challenges faced by both parties.