Get rid of those fictional user personas! Synthesize like a pro.

I have chosen this topic because in today’s world, users’ needs are evolving very fast and we need to make design decisions that meet their needs. Unfortunately, some of us have circled back to using inadequate tools such as user personas to analyse and even visualize our research data which are stereotypical and surface-level information. […]

Why delivering trustworthy digital health experiences matters more than ever

Whilst the digital revolution is transforming the healthcare industry, trust in digital health solutions remains a significant barrier to their adoption and goes way beyond security and privacy concerns. During this presentation, I will explore the nuances of building trust in digital health solutions and why it is becoming increasingly crucial that it is prioritised […]

Building behavioural design systems for healthcare

Healthcare outcomes can be notoriously difficult to design for, patients, providers and those within the health-system all have different needs, requirements and responsibilities. UX and Behavioural Science professionals therefore, have their work cut out to create meaning and impact in how they deliver and create value for many groups. In this back-to-basics talk, we’ll use […]

Championing innovation in healthcare: learnings from conducting UX research in academia

Academic research has informed many principles and methods in UX research which are used in a variety of settings. In fact, many academics are seeking to transition into industry roles in the hopes of better pay, progression, and opportunities to work in organisations that value their research staff. However, those transitioning out of academia are […]

The UX Cycle of Excellence

Throughout their careers and at many milestones during, many UXers find themselves asking questions about how to evaluate and manage their careers and the trajectory of their skills and knowledge. No matter how a person entered the discipline, this has been proven to be a constant state of curiosity. In this talk, Darren will provide […]

Design is key to owning the healthcare metaverse

What shape will the metaverse for the health industry ultimately take? Will it be an ever-expanding, sprawling virtual hospital? Or an infinite number of onscreen interactionsHi between patient and therapist? Will it be a restricted space or one of boundless possibilities? Nobody can predict exactly how this particular metaverse will look, feel and function, let […]

Collapsing the Iteration Loop: Empowering UX with No Code Tools

As UX designers, we’re constrained by dev time. Particularly, when working in low-resource settings. In partnership with a global consortium, we built the Sandbox to showcase digital health solutions and promote the reuse of existing tools. To stop countries reinventing the wheel and wasting these resources. From collaboration to approval to publishing, we did that […]

Conversational AI for the support of clients, caregivers and health professionals

Technologies such as artificial intelligence and robotics are leading the way for tomorrow’s healthcare. Conversational AI is one of the technologies that in the future will make the lives of clients, caregivers and healthcare workers easier. It is based on natural language processing and enables written or spoken interaction between humans and machines. This way, […]

Designing for Inclusiveness in Healthcare

The COVID-19 pandemic has redefined how healthcare services are delivered. There is a shift from in-person consultation and paper documentation to virtual consultation and electronic documentation. As a result, healthcare providers, patients, and clients, including many with a range of disabilities, have increased interactions with digital products. These products need to be designed with inclusivity […]

Mentorship: the foundation of a healthy tech industry

​​A brief review of some of the cases of knowledge & technology being lost across history, (EG library of Alexandria) and why this is a significant threat with a rapidly advancing technological landscape. An overview of some of the biology that underlies human development & learning, and how this affects the mentorship landscape. An examination […]