After a decade designing apps and testing experiences for the likes of Citibank, Samsung, McDonalds, Merck and more, Melissa has had the unique — albeit very unfortunate — experience to be in the testing seat when she was diagnosed with leukemia in 2019. Her frustrations with the healthcare industry as a patient was exacerbated by her experience in knowing that “there should be an app for this” and “this is really really stupid UX”. Fresh out of her stem cell transplant in May, be the first to learn from her harrowing experience as a cancer patient, and her even more harrowing experience as a UX designer with (currently) limited power to redesign the healthcare experience for the better.