Keynote: Medicine vs Banking – with UX and Usability as a lens

In this presentation Chris will examine the issue of clinical usability and UX, and some of the reasons why good clinical usability and UX are difficult to achieve, particularly in the setting of EMR systems in hospitals. This is particularly important in healthcare given hospitals are where many of our sickest patients are treated. He will briefly explore contrasts with other industries – using banking as an exemplar – in doing this. Chris will also draw on usability data from around the world as well as some recently collected National data on usability for clinicians in Australia, to examine these issues. In conclusion Chris will provide some signposts to a better future with good clinical usability and UX in mind.