Do no harm? Balancing the benefits and risks of UX research in healthcare

There are few areas more challenging and rewarding for UX designers and researchers than healthcare. Our work has the possibility to significantly improve the lives of our users by helping to solve some of their most difficult life challenges.We advocate for user centered design processes, but in healthcare, patient engagement brings a unique set of challenges. If we get things wrong, we can hurt the people we’re trying to help. We have a responsibility as designers and researchers to do no harm, and this talk will explore this idea.