How might we help clinicians to think like service designers

We’re seeing a growing pattern to upskill and share knowledge with service delivery teams across the NHS, wider healthcare and the public sector. In particular, taking a service design approach – applying user-centred design principles and co-design practices to understand the whole problem and identify areas where improvements can make a real impact.By supporting healthcare providers, local digital teams and other NHS staff to understand the value of service design and how it can identify, prioritise and help roll out effective new and improvements to services, we give them the confidence to implement effective digital interventions. In this workshop, we’ll share the learnings from service design at national and local levels within the NHS where we’re supporting mental health professionals to apply service design practices to improve physical health outcomes for people with severe mental illness. This workshop will get you thinking about common NHS challenges and opportunities in a new way and give you the chance to try out some of the techniques and tools in real-time.