Holistic Service Design for a better Patient Experience

Siemens Healthineers and usability.de will show the potential of a holistic view on Patient Experience, showcasing an extensive user research project on the process of an MRI scan. The project investigated the needs and pain points of both patients and medical staff from end to end – from first symptoms to resulting therapy – and illustrated potential for future services that far exceeds Siemens Healthineers’ core business.