Designing for patient centricity in a paperless world!
Australia is suddenly moving quickly after a slow burn over the past 10 years in digital Health. Today nearly all doctors and pharmacies can transfer prescriptions via the existing ETP systems eRx and Medisecure. The big issue is the paper script is still legally required by states and Medicare which prevents the true value of paperless scripts being seen by both the pharmacy and more importantly the consumer. But that is changing with an industry lead project to remove the legal requirements for paper for patient’s that want it. With paperless scripts we have worked hard to ensure the consumer truly chooses which pharmacy they use to dispense and supply. This design principle is critical to reduce channelling of scripts and maintain patient centricity.