The COVID-19 pandemic has redefined how healthcare services are delivered. There is a shift from in-person consultation and paper documentation to virtual consultation and electronic documentation. As a result, healthcare providers, patients, and clients, including many with a range of disabilities, have increased interactions with digital products. These products need to be designed with inclusivity in mind if healthcare companies want their products to offer delightful experiences to all customers. Doing so could translate to higher customer satisfaction and increased retention.