This presentation explores Design Research methods used in the context of social and community health services. Considering health factors are moving beyond the scope of a doctor’s observable capacities, non-profit and community health organizations are now becoming a site in need of the considerations of design-based practices. Highlighted within this presentation are three methods, card-sorting, photo-voice and factor analysis, used to explore and address the experiences of LGBTQ people newly diagnosed with an episodic / invisible disability. Through design researcher methods, audiences are granted a deeper insight into a population which public health agencies are often challenged by due to cultural incompetence. Further complicating the issues, while underscoring the complexity of the challenges, are policy consideration that place limits on caregivers and organizational supports. UX Design and Research can benefit from this case study as it introduces concepts such as sex and gender-based analysis (SGBA+) while reflecting on the need to find comfort in times of uncertainty.