The UX Cycle of Excellence

Throughout their careers and at many milestones during, many UXers find themselves asking questions about how to evaluate and manage their careers and the trajectory of their skills and knowledge. No matter how a person entered the discipline, this has been proven to be a constant state of curiosity. In this talk, Darren will provide a practical and repeatable 7-step process to help guide you on how to approach, evaluate, grow, and manage your personal UX journey.

Design is key to owning the healthcare metaverse

What shape will the metaverse for the health industry ultimately take? Will it be an ever-expanding, sprawling virtual hospital? Or an infinite number of onscreen interactionsHi between patient and therapist? Will it be a restricted space or one of boundless possibilities? Nobody can predict exactly how this particular metaverse will look, feel and function, let alone how deeply current health industry players will be involved in it. However, one thing is for sure, ENNO Studio is confident we know how to design it. And we are happy to share the tools and skills needed to get your health company metaverse ready.

Collapsing the Iteration Loop: Empowering UX with No Code Tools

As UX designers, we’re constrained by dev time. Particularly, when working in low-resource settings. In partnership with a global consortium, we built the Sandbox to showcase digital health solutions and promote the reuse of existing tools. To stop countries reinventing the wheel and wasting these resources. From collaboration to approval to publishing, we did that with No Code tools and a “dev” team of one. No Code tooling allowed us to co-create and iterate a base solution while reducing our reliance on limited and costly dev time. This talk will highlight the opportunities and challenges with this approach.

Conversational AI for the support of clients, caregivers and health professionals

Technologies such as artificial intelligence and robotics are leading the way for tomorrow’s healthcare. Conversational AI is one of the technologies that in the future will make the lives of clients, caregivers and healthcare workers easier. It is based on natural language processing and enables written or spoken interaction between humans and machines. This way, it can provide daily assistance to users. Especially in times when the labour market is shrinking and the demand for care is exploding, this may help to provide a solution. Let’s discover the opportunities.

Designing for Inclusiveness in Healthcare

The COVID-19 pandemic has redefined how healthcare services are delivered. There is a shift from in-person consultation and paper documentation to virtual consultation and electronic documentation. As a result, healthcare providers, patients, and clients, including many with a range of disabilities, have increased interactions with digital products. These products need to be designed with inclusivity in mind if healthcare companies want their products to offer delightful experiences to all customers. Doing so could translate to higher customer satisfaction and increased retention.

Mentorship: the foundation of a healthy tech industry

​​A brief review of some of the cases of knowledge & technology being lost across history, (EG library of Alexandria) and why this is a significant threat with a rapidly advancing technological landscape. An overview of some of the biology that underlies human development & learning, and how this affects the mentorship landscape. An examination of different developmental relationships that rely on a mentorship-like relationship, focusing on highlighting key lessons from each.​​​ A practical step-by-step example of how these lessons have been and can be used in our own mentorship relationships.

Realize Outcomes through User-Centred Design Operations: A Framework for improving user-centered design inspired by 7 years of enhancements at Novo Nordisk

As designers, we know achieving superior real world treatment outcomes requires more than just clinical results. We know that improving a person’s quality of life and fulfilling human needs are the forces which turn the barely-tolerable burden of medical management into something meaningful and integral to a person’s life.In this talk, the author details how the Novo Nordisk Devices and Delivery solutions team has continued to evolve its research and design operations over the 7 years with measurable results. The author introduces new or under-appreciated opportunities where experience design can evolve to shape more holistic treatment experiences. The talk concludes with a framework for using within healthcare organizations to evaluate their own journey in advancing human-centered design operations.

Designing for real, not ideal behaviour – The importance of UX in therapeutic software

Prescription digital therapeutics are still at an early stage. PDTs have the potential to improve the life of many patients living with chronic diseases, but designing PDTs comes with great responsibility. As designers, we are still learning how to design for critical use cases, prolonged use, and for how to design for trust in therapeutic software. In this session, we’ll share experiences from the design process in a diabetes care PDT project for a global pharma company.

Scaling Humanitarianism: lessons from the field

In 2020 One Shot Immersive launched a VR mass casualty triage training experience in Yemen, a country that continues to endure the worlds worst humanitarian crisis. Following this world first, further training was carried out with the WHO in Somalia, Somaliland and Yemen in 2021. The company also released a translasted version of a “Stop The Bleed” training video for Ukraine early in 2022. The company has created a life saving tool for the world’s most disadvantaged populations. But there is no money in saving poor lives. This is the story of a failed business, a humanitarian success and a long list of lessons learnt. It is both a heartwarming and heartbreaking story of collective human endeavour and a tech industry that currently exists for value over values. I will propose a model of humanitarian innovation that acknowledges our weaknesses and aims to harness the best of us.

Clinicians in pain – diagnosing and treating problem tech in A&E

A&E is a highly complex, varied and fast-paced environment, with over 25 million attendances each year in England alone. With complaints from clinicians about slow computers in A&E, we decided to get under the covers and spent several weeks in A&E to find out what was really going on. Our research was conducted across three major emergency departments and included ethnography, interviews and a time and motion study. From this we reimagined how clinicians interact with IT and co-designed a prototype solution. Our joint objectives were to reduce clinician stress and frustration, whilst improving efficiency, patient flow, and patient care. In this talk we share our approach to discovery, the key insights from the heart of A&E, and how we co-designed a solution that strongly resonated with the users.