Scaling patient centricity in digital healthcare innovation with Research Operations
How do we ensure patient centricity when designing innovative digital healthcare solutions? ResearchOps supports involving patients in the product development lifecycle in each phase. This talk will reveal challenges and wins when establishing ResearchOps in the pursuit of evidence-based design to reduce risk when evaluating new ideas.
Not all software products are regulated equally.
How can health care institutions and an organizations like Mayo Clinic move models from research to clinical practice? How can UX help with product realization and implementation of software as medical devices? This presentation will focus on regulatory activities involved in model development and how UX considerations similarly align to risk analysis and mitigation. Who […]
Tea break & Networking
How Service Design is helping to eliminate Hepatitis C
In this talk, I’ll demonstrate how Nuom was chosen to work with NHS England (and partners) in taking a patient-centred design approach to solving a population-level healthcare problem, where we uncovered critical insights that would help to create a much more effective service design. Techniques highlighted during the talk will include: Research Methodology – inclusive […]
Service and UX Design in Times of Crisis: Reopening Society Safely with a Corona Passport App
The global spread of the COVID-19 pandemic shook modern society like never before. Our multidisciplinary team joined forces with the Dutch government to restore normality for 17 million inhabitants by balancing speed and quality in this new unpredictable reality. We will explore how design played a crucial role in creating a user-friendly and accessible app […]
The two-sided UX of clinical trials
ForskningNu.dk is a new platform for clinical trials recruitment. We now work on adding participant management and trial planning to the platform to ease the life of researchers and increase participant engagement. I’ll share our case story, major challenges and insights in managing clinical trials.
Racism and sexism in medical device and service design.
Biases and ignorance cause harm to patients. Designers need to create products and services that work on diverse populations. For far too long we have treated a minority of the world’s population as the default. Truly inclusive design is possible if we make it a priority. Woman and people of color deserve medical treatment that […]
Tea Break & Networking
Designing for Safety in Digital Health
In this talk, we will explore the importance of designing for safety in digital health and how organisations can adopt and embed a safety first approach to digital health solution design, thereby helping reduce the risk of such solutions causing harm to patients. We will draw on our extensive experience in digital clinical safety and […]
Digital transformation: Guiding patients and their loved ones, into the jungle of health care
The healthcare system is facing many complex challenges and the need for it to be efficient, making sure care stays affordable and accessible for our growing population, is one of them. Digitalisation can be an answer. Today, health professionals use many digital tools to fasten the care process, and patients can easily schedule their own healthcare appointments, to speed up and alleviate the process. We see a big opportunity to use digitalisation to give more autonomy to patients and their surroundings. Because navigating through our current scattered healthcare landscape can be very difficult for them due to; scattered information, contact with many different healthcare professionals and no clear expectation management. And this all while being in a very emotional state. In this talk, we share several cases and learnings on how Service Design and UX are a match made in heaven to smooth the healthcare journey for patients and unburden their caregivers, by digitalization.
Tea Break & Networking
Designing For Complex UIs
Not much can surprise you when it comes to interface challenges, doesn’t it? You can design a decent card, a well-rounded accordion and an exquisite hamburger navigation. But what if there are slightly more complex UX challenges ahead of us? How do we make the accessible to everyone around the world? What if you are […]
Design for national-scale health services
The NHS App launched in 2019. It has 30 million users, it is the #1 Healthcare App in the UK and is the digital front door to all NHS services. There is a design team of nearly 50 designing over 30 services that sit within the App. Hear from the Design Lead and other members […]
Who sees blind people? The UX of being vision impaired in a seeing world
Wouldn’t it be great if there was an app for blind people to completely navigate the world with? Probably not. They are already pretty good at doing that. The real problem is that the sensory unimpaired population doesn’t see them. The consequence is social isolation and economic hardship. Let’s try to open our eyes for […]
Redesigning the clinician-experience in Polish healthcare
Over 24 000 medical staff users in 45 hospitals and 20 clinics. Countless functionalities in a 20-year-old interface, with ever-changing requirements. How to design a data and actions heavy interface, that should be nearly transparent and maximally useful? In my talk, I will walk you through the complete design process of a hospital operating system, […]