User Experience is the study of how people interact with a product. The goal is to optimize the design of that product, making it as easy and satisfying as possible for users to interact with.
In the case of global healthcare, this means making sure that patients all over the world have an easy and satisfying experience when interacting with healthcare providers, both digitally and in person.
There are many factors that can make or break a good user experience, but some of the most important ones in global healthcare are:
- EASE OF USE: The product must be easy to use for patients who may not be tech-savvy.
- LOCALIZATION: The product must be designed with users from different cultures in mind.
- ACCESSIBILITY: The product must be accessible to users with different disabilities.
- SECURITY AND PRIVACY: The product must be secure and private, protecting patients’ sensitive personal data.
User experience is important in global healthcare because good design can make a world of difference for patients. By making sure that products are easy to use, localized, and accessible, we can make sure that patients have a positive experience when interacting with the healthcare system.
It is crucial for ensuring that patients are comfortable seeking treatment and that they trust the healthcare system to help them get better. Good user experience can also help reduce costs by making the healthcare system more efficient. In short, user experience is a key factor in creating a successful global healthcare system.
Furthermore, user experience contributes to improving inclusivity and usability. By providing a design like this alongside current medical equipment, consumers and care facilities can take advantage of new technologies to provide more comprehensive care to patients around the world.
The UX Healthcare is a dedicated platform for designers, clinicians, and healthcare professionals. Their mission is to help UX practitioners, clinicians and stakeholders improve the overall quality of care. Most importantly, the UXH community is hosting three events this year – London, Amsterdam and Berlin. Their next conference will be UXH Amsterdam 10-12th August. Companies such as Balsamiq & ManyOne are main sponsors and Hike One Netherlands are co-hosting UXH Amsterdam. You can still register your seat here.
The Significance of User Experience in Global Healthcare
In 2019, Adarsha S. Adarsha and Stephen Erban of the University of Massachusetts Memorial Medical Center co-authored a research paper on the intersection of User Experience, the Internet of Medical Things (IoMT), and Healthcare.
In their study paper, they stressed the need for examining users’ experiences while building connected health ecosystems by understanding user workflows, needs, and restrictions.
Remarkably, they emphasized the importance of creating beneficial end-user experiences. Building linked health ecosystems with tools that are simple to use, procedures that are simple to follow, and guidance interactions that provide value to every user may have significant safety and health benefits.
In a Community Health Ecosystem (CHES) for diabetes management, an easy-to-use smart glucometer would transmit patient blood sugar readings to a central monitoring system, where staff members would monitor the data and send appropriate insulin and dietary instructions to a smart insulin delivery device as an example.
A system like this might assist patients (especially those at risk of overdosing on insulin and suffering organ damage as a result of suboptimal diabetes management) in better managing their disease and avoiding complications linked with either too much or insufficient insulin administration.