Service Design: Your (Not So) Secret Weapon To Deliver Great Experiences in the Age of COVID

Patient, provider, and caregiver experiences grounded in service design methods become uniquely powerful aids for navigating the changing landscape of health care and our mid pandemic world more generally. Aligning teams and processes around the delivery of patient- and customer-centered experiences is challenging, and service design methods help us take into account the full context […]

Reimagining the patient and provider experience through strategic design

Poorly designed systems and processes are leading to bad patient experiences, poor health outcomes and healthcare workers suffering from burnout. This talk focuses on how a strategic approach to designing healthcare systems of the future can address these challenges and elevate the experience for both patients and healthcare provider staff. UX Design practitioners and Healthcare […]

The Value Of Virtual Care A strategic futures, research and design exploration

The COVID 19 pandemic necessitated a rapid implementation of virtual care within our healthcare system, generating previously unimagined levels of virtual care uptake and accessibility. The transition to virtual care revealed many benefits and rewards for both patients and providers including a reduction in cost, time saved, and greater protection from infection through a ‘replacement’ […]

Digital design for behaviour change

Digital solutions offer great promise to positively impact our health and wellness outcomes. Whether someone wants to drink more water or to manage their chronic conditions, the digital health market is growing rapidly, and people have plenty of app options to choose from. However, the apps’ mere existence does not guarantee a positive outcome.

Design Leadership During – Covid 19

The presentation describes the challenges that the leadership team faced as a result of embracing Virtual Working. I’d like to share some practical tips gleaned from my own experience, which I put into practice during this phase.

Doctor to Designer – An interview with a Clinical UX Designer

As the value of UX professionals becomes more known, the demand for them is ever increasing. More people are changing professions to begin a career in UX. But what does it take to leave a stable and respected career as a doctor to become a UX professional in healthcare? During this keynote session, Dr. Gyles […]

Content Fidelity in Usability Testing: A Case Study

For startups, speed is crucial. Havana of Florence Healthcare shares how her small team was able to conduct usability testing on a new clinical trials consent form tool despite the company having no infrastructure or resources for testing, difficulties in accessing end users, the challenges of a brand new market, seeking diverse subjects, and how […]

UX in Pediatric Biomedical Informatics

While UX is widely known across the IT industry and some corners of healthcare, it’s relatively new to biomedical informatics. As a UX designer and researcher at one of the top pediatric hospitals in the world, I will share my journey with the audience and further, will showcase the breath of projects that I have […]

Digital Therapeutic: The Future of Healthcare

In a world where the average person has a higher chance of owning a mobile phone than have access to essential healthcare resources, Digital Therapeutics can change the lives of billions of people. DTx is the latest branch of Digital Health to really take off with a global market value of over USD 3 Billion, […]


AI and Machine Learnings are transformative forces in the Healthcare Digital landscape. Relying on the data alone can be risky to the human empathy and end user experience. Discover how you can create a customized experience by combining the forces of the robust algorithm with human interactions. Learn how different human biases can affect the […]