Clinical UX During Covid-19

The Covid-19 pandemic of 2020 has changed the way people, and the world in general, function. Everyone has made changes to their lives, sometimes drastic, not always out of their own choice. And it is this issue of choice, how we respond to the pandemic and ‘the new normal’ that is at the crux of this talk. Husband and wife, Gyles and Vanetta Morrison, offer their perspective and advice on how people are reacting during the pandemic, from their unique positions as Clinical UX Designer and a Counsellor respectively.

Sex, Drugs and Privacy

This talk will go on a journey through the many dimensions of privacy, from the legal view of privacy to the norms and values that drive decision-making around privacy. Using examples from health care, including Australia’s My Health Record, we will explore how we can consider privacy when designing digital health technologies.

Keynote : Connecting Patients to Doctors

Building healthcare that is accessible, dependable and at a fraction of today’s cost! Founded in 2011, Zava is one of the largest digital healthcare providers in Europe, providing close to 4 million treatments across five European markets. Zava removes barriers to healthcare by making the process of getting treatment more efficient and convenient. Zava’s online services offer safe, reliable access to healthcare advice and treatment.

Our mobile team has built an app that connects patients to the registered doctors, information and medication they need. By harnessing multiple technologies this new product makes the process of getting treatment easier than ever. This talk shares the team’s journey and explains how UX, product and clinical staff worked together to broaden Zava’s service offering and ultimately help more people get the care they need.

Closing Q&A

Keeping Healthcare human, in the age of AI

AI in healthcare products and services is much more than just another feature. It is our responsibility as designers to make sure it is helpful and empowering for the providers as well as the patients. In this presentation I will talk about working on an AI driven product for Emergency Rooms. How we can facilitate the process of working on these data driven features with the medical and data science teams in the company.

Designing for mutual empowerment of patients and healthcare professionals

Delivering health information through various channels facilitate effective patient-centric empowerment. While empowering patients improves power-sharing between patients and healthcare professionals, it can also inadvertently disempower healthcare professionals. For improved healthcare outcomes, there is a need to design health-related information that can engage and empower patients, yet be fully shared with healthcare professionals to preserve and boost their empowerment.

Music isn’t as inclusive as we think — but it can be!

Talents are life’s free gifts to us! Losing a talent that was nurtured with passion can affect one’s life negatively especially if this loss is the result of a sudden and progressive physical disability. Music, whether playing an instrument, singing or composing a melody, is a perfect example of a talent built and evolved with emotion.

Motor disabilities were once the enemy of innovators, but nowadays solutions are always developing. This lecture will shed the light on the developing solutions that aid people with motor disabilities maintain their passions in life and challenge sickness.

Creating a minimum viable NHS service

A case study on implementing innovation in Guy’s and St. Thomas’ NHS Foundation Trust, through the creation of a user-centred remote monitoring digital service for supporting patients with chronic rheumatic conditions.

Keynote: Adventures in Surgical UX

For the last four years, I’ve been collaborating with a provider of a 3d fusion imaging platform for endovascular surgery, working together on evolving the platform through the application of human-centred design method and practice. In this session I’ll talk about how research, interaction design and service design have all played their part in the platform development, based on a singular purpose – to improve the patient experience.