From Challenge to Opportunity: Optimizing Healthcare User Research in the Covid / Remote Era

This talk focuses on creating an optimal mix of qualitative and quantitative research methods for healthcare research and testing by reducing reliance on pure analytics, usability testing, or pure qualitative discovery methods. While a robust research mix has long been the stated goal for most researchers, the reality has been heavy reliance on qualitative insights from anecdotal/small sample sizes, combined with a focus on federally mandated usability assessments for medical devices. This talk will share a simple framework for optimal UX research that could be applied to any sector. We will then discuss how UX research at GE Healthcare evolved during Covid, given the lack of in-person testing or site access, to focus on remote methods. Finally, an example of using targeted, double-blind remote surveys to bridge the “best of” both qualitative and quantitative approaches will be shared as an example of a happy medium  healthcare research approach.

Design Processes Are Overrated

One of the most common factors considered when someone applies for a job entails the design process one uses on their projects. It’s sought in portfolios and discussed during the interview. Many companies even use experience with design processes as a differentiator, basing hiring decisions upon the breadth and types used. In truth, however, many such queries are worth as much as asking someone about the air they breathe. During this talk, Darren will analyze several design processes to reveal what’s really under the hood, challenging us to rethink the values placed upon these methods.

How the Covid-19 pandemic has affected accessibility for people living with disabilities.

In this talk, we will learn about the negative effects Covid-19 has had on people living with disabilities and how we can create an inclusive response to the global pandemic.

The future role of user-centred remote monitoring services within healthcare

This case study shares the experiences and lessons taken directly from the frontline of NHS service transformation at work, including:The principles behind user-centred design, and its vital role in the delivery of effective, sustainable, and cost-effective services within the NHS.Taking an MVP approach to rapidly test potentially transformative new services, despite the constraints of legacy IT and restrictive governance. How transparency and collaboration can get buy-in from a diverse and change-weary set of stakeholders and fully involve them in the process.

Designing and delivering a national service for booking COVID-19 vaccination appointments.

The vaccination programme has been a huge national effort across the country. For a roll out of this scale, a national digital service was required to allow citizens to book their appointments. This is the story of how NHS Digital delivered a booking service, consisting of 3 different products, at pace while still maintaining user centred design practices throughout.

Lessons from the front line – Effective methods for engaging change, designing and scaling-up innovation within complex health systems

Despite the pressing need for innovation across the health journey, it can be incredibly difficult to achieve successful change within complex health systems. In this session, we’ll explore the opportunities and challenges for implementing user-centred health innovation. Using case studies and bringing real-world experience from diverse health care settings, specific strategies for achieving successful innovation will be highlighted in the following key areas – Engaging and empowering change, Effective co-design, user research, and iterative development, Scaling up beyond the pilot phase

UX in Government to make right health policy for Covid19

The talk will use #Taiwan as a model of how the government collaborates with citizens to protect covid19 spreading out with user experience research, interview, design, remote testing, and quick delivery. Leveraging the UX strategy and technology is crucial to educate and protect citizens by releasing the policy.

Closing Q&A

Designing for patient centricity in a paperless world!

Australia is suddenly moving quickly after a slow burn over the past 10 years in digital Health. Today nearly all doctors and pharmacies can transfer prescriptions via the existing ETP systems eRx and Medisecure. The big issue is the paper script is still legally required by states and Medicare which prevents the true value of paperless scripts being seen by both the pharmacy and more importantly the consumer.

Nonstop Healthcare

The best possible treatment of patients is at the center of the value chain of each hospital. Only a software focused completely on the clinical processes can ensure the optimal workflow of each individual step and enable the patient to immediately assume an active role in his treatment process.