This talk focuses on creating an optimal mix of qualitative and quantitative research methods for healthcare research and testing by reducing reliance on pure analytics, usability testing, or pure qualitative discovery methods. While a robust research mix has long been the stated goal for most researchers, the reality has been heavy reliance on qualitative insights from […]
One of the most common factors considered when someone applies for a job entails the design process one uses on their projects. It’s sought in portfolios and discussed during the interview. Many companies even use experience with design processes as a differentiator, basing hiring decisions upon the breadth and types used. In truth, however, many […]
In this talk, we will learn about the negative effects Covid-19 has had on people living with disabilities and how we can create an inclusive response to the global pandemic.
This case study shares the experiences and lessons taken directly from the frontline of NHS service transformation at work, including:The principles behind user-centred design, and its vital role in the delivery of effective, sustainable, and cost-effective services within the NHS.Taking an MVP approach to rapidly test potentially transformative new services, despite the constraints of legacy […]
The vaccination programme has been a huge national effort across the country. For a roll out of this scale, a national digital service was required to allow citizens to book their appointments. This is the story of how NHS Digital delivered a booking service, consisting of 3 different products, at pace while still maintaining user […]
Lessons from the front line – Effective methods for engaging change, designing and scaling-up innovation within complex health systems
Despite the pressing need for innovation across the health journey, it can be incredibly difficult to achieve successful change within complex health systems. In this session, we’ll explore the opportunities and challenges for implementing user-centred health innovation. Using case studies and bringing real-world experience from diverse health care settings, specific strategies for achieving successful innovation […]
The talk will use #Taiwan as a model of how the government collaborates with citizens to protect covid19 spreading out with user experience research, interview, design, remote testing, and quick delivery. Leveraging the UX strategy and technology is crucial to educate and protect citizens by releasing the policy.
Australia is suddenly moving quickly after a slow burn over the past 10 years in digital Health. Today nearly all doctors and pharmacies can transfer prescriptions via the existing ETP systems eRx and Medisecure. The big issue is the paper script is still legally required by states and Medicare which prevents the true value of […]
The best possible treatment of patients is at the center of the value chain of each hospital. Only a software focused completely on the clinical processes can ensure the optimal workflow of each individual step and enable the patient to immediately assume an active role in his treatment process.