Long Live Information Architecture

Among the current trends in UX design, one of the most critical and foundational elements is being overlooked — information architecture (IA). Serving as the key to findability and task execution, in the midst of UX’s rise in the medical world, IA maintains its relevance and importance. This talk will review the evolution of UX, revisiting the core factors associated with IA and rediscovering the values and benefits driven by its application and its focus in our career tracks.

Sponsors Session


Increase Your Design Influence by Understanding Your Organization’s Decision-making Style

As designers, we like to think of ourselves as makers. When we’re working on large, wicked problems, the challenge is that “making” is no longer a solo endeavor; it’s something that requires a lot of people and functionality to make happen. This can leave designers feeling like we’ve had to compromise our standards to appease business or development stakeholders. It also inadvertently creates an us-versus-them mentality that actually makes it less likely that we’ll be successful in moving forward our vision of what’s possible. So, what does this mean for us? Simply understanding what your product’s users are dealing with isn’t enough. To make truly great products, you need to understand how people, organizations, systems and content play together. In this presentation, we’ll focus on some ways to help understand the organizational context you’re working within, and to adjust your approach to increase your success within those organizations.

Designing Health Systems for Rural Rwandan Communities

Eighty-three percent (83%) of Rwanda’s 12,000,000 population lives rurally outside the capital Kigali. Rwanda’s free universal healthcare system addresses the more immediate needs of the country’s rural citizens via an extensive network of healthcare centres and local community healthcare workers (CHWs) located in villages. Services offered include antenatal care, administering child nutrition programs, and diagnosing acute illnesses (including COVID-19 and malaria).

Want great UX? It takes a great team!

In healthcare, better user experience can save lives. Want great UX? It takes a great team! Enter Bruce Tuckman’s phases of team development — a model that’s stood the test of time because it remains highly relevant and beneficial. If you are a leader (or aspire to be one), a member of a team (or may be in one in the future), or a just looking to develop your skills, this talk (based on Tuckman’s model) will give you a practical framework with actionable tips for working in and leading teams successfully. You’ll learn about the five phases — Forming, Storming, Norming, Performing, and Adjourning — including detailed descriptions of each along with proven strategies for addressing challenges or issues which may occur along the way. You’ll understand how to use the model to your advantage by effectively navigating all of the phases, from start to a brilliant finish!

Sponsors Session

Sponsors Session

The design of empathetic healthcare ecosystems – A fundamental survival imperative for developing countries.

The African continent is characterised by a history of colonisation and dispossession, civil war, political unrest, perceptions of immature Governance and volatile economies, that are also characterised by disproportionately economic inequalities in social strata. Healthcare and Education systems, that should be the backbone of emerging economies, are failing to adequately respond to citizen needs across the continent. The focus of this presentation will be on the Healthcare systems. There is a pronounced need to gain a profound understanding of the systemic problems that underlie the deepening of the crisis in the Healthcare sector across the continent. Furthermore, there is an urgent need to find innovative, efficient and sustainable solutions to this problem that appears to threaten the existence of the people of Africa. In this talk, we explore ways in which technology can become an enabler in building a healthcare system in Africa that is in tune with the unique requirements, context and needs of Africa and its people. It is suggested here that a Scientific approach that is rooted within the Design Thinking Innovation framework and Systems Thinking is a possible method through which we can begin to discover the nature of the problems, and design the tools needed to provide an increased ability to sense, detect and respond to citizen needs as they occur.



Accessibility in Healthcare

In this presentation, I’m going to talk about why healthcare products need to be Accessible with four major points covering under this section and the process we follow to provide accessible products to customers to give them better experience and confidence to use our products.

How to incorporate vulnerability to make innovation successful.

Going into uncharted territory in innovation & being a trail blazer for your organization isn’t easy when you have to also deliver on results. We are used to reporting successes but innovation also requires us to fail & keep trying. How to then manage the paradox? In this talk I will go through a guide on keeping the integrity of your innovation while providing tools & mechanism to keep the buy in for your project. I will talk about the role of bravery, structure, psychological safety & of course vulnerability. Punctuating this guide is my own story in overcoming this paradox.