Increasing awareness, acceptance and adoption of Design as a critical C-suite priority

Many health organisations and senior leaders within healthcare still think of design as the ‘colouring-in’ department – a nice to have if they’ve got some extra money. While design thinking and co-design are terms that are increasingly being used within healthcare, this can too often translate to a tick the box once off workshop that […]

Keynote: Medicine vs Banking – with UX and Usability as a lens

In this presentation Chris will examine the issue of clinical usability and UX, and some of the reasons why good clinical usability and UX are difficult to achieve, particularly in the setting of EMR systems in hospitals. This is particularly important in healthcare given hospitals are where many of our sickest patients are treated. He […]

Design Principles for Healthcare Industry

Design principles or guidelines play a crucial role in designing for a specific platform/ domain. They are sets of recommendations towards good practice in design. The motive to have a set of principle for a particular platform or domain is to maintain the consistency, intuitiveness, efficiency and learnability of the design. A design principle lies […]

Lessons from a UX designer with cancer.

After a decade designing apps and testing experiences for the likes of Citibank, Samsung, McDonalds, Merck and more, Melissa has had the unique — albeit very unfortunate — experience to be in the testing seat when she was diagnosed with leukemia in 2019. Her frustrations with the healthcare industry as a patient was exacerbated by […]

Women centered contraception service design

Through active co-design with targeted women and health care professionals we designed and commissioned a service to improve access to contraception. As a New Zealand based government owned healthcare organisation, this is an example of re-orientating health service design by stretching traditional models of commissioning to authentically placing the user in the center. I would […]

Designing for Diversity in Digital Government & Essential Services: Design Considerations for Culturally and Linguistically Diverse Groups with Cognitive Disabilities.

Increasingly, government and essential services are moving online. Seeing as people have little choice in using these digital services, we need to ensure that diversity is factored in to avoid exclusion and equity issues. Culturally and linguistically diverse (CALD) communities have not always been considered as an essential target audience when designing digital services. Further, […]

Designing with vulnerable people to make the right impact

We are experiencing a growing scale of vulnerability globally, and this has been heightened by the COVID-19 pandemic, where we are seeing varying levels of trust in service organisations, health providers and our governments.We, as designers, are reactively designing for people in vulnerable circumstances on the back of COVID-19, and as we look forward we […]

Designing for patient centricity in a paperless world!

Australia is suddenly moving quickly after a slow burn over the past 10 years in digital Health. Today nearly all doctors and pharmacies can transfer prescriptions via the existing ETP systems eRx and Medisecure. The big issue is the paper script is still legally required by states and Medicare which prevents the true value of […]