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Zane Dickens

20th September 2022/in 2022, Conference (Berlin)/by Theo Sauls

Zane Dickens


Zane Dickens is an award-winning designer, generalist, and storyteller. Leveraging emerging technologies to empower team members and stakeholders to co-create impactful solutions in low-resource settings. Using design methods to translate value between global expert contributors and local ministry of health decision-makers.


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Other Speakers


John Knight

Doctoral Candidate – Service Design Practice
Aalto University School of Arts, Design and Architecture

  

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Danny Bluestone

CEO & Founder
Cyber-Duck

  

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Lee Brown

Patient Experience Facilitator
NHS

  

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Carla Francesca Downes

Service Designer
UX Community

  

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Tuba Sucu

Senior UX Researcher

  

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Michaela Peicheva

Product Manager

  

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Emily Yan

Product Marketing Manager
KeySight

  

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Anais Hristea

UX Developer
Cambridge Cognition

  

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Clarissa Gardner

UX Researcher
NICE

  

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Emma Parnell

Head of Design
Design for Joy

  

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Grace Ademola-Adenle

Senior Product Designer
Meta via Aquent

  

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Haydyn Phillips

Director of User Experience
AstraZeneca

  

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Alex Barker

Lead Design Consultant
Nuom

  

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Dr Claire Hamlet

Health Psychologist and User Researcher
ORCHA

  

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Zane Dickens

Design Lead
Jembi Health Systems

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Alfi Oloo

Product Designer
Alfi Oloo

  

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Alisan Atvur

Principal UX Researcher, Design Thinking Catalyst
Novo Nordisk

  

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Sille Clara Nielsen

Senior User Experience Designer
Manyone

  

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Dr. Alexandra Redmann

Senior Data Scientist
Y.digital

  

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Guillaume Vaslin

Entrepreneur/Strategic Designer
ENNO

  

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Ilaria Mauric

Partner, Impact Manager and Head of Design
Tangible

  

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Rogier Schutte

Co-Founder | Startup Mentor
Habit Talk

  

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Dicky van Hamersveld

Service Designer | Creative
Patient Journey Lab

  

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Dylan Singleton

UX/UI Designer
The MedGuide Company

  

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Irene de Vocht

Key Account Manager
Hike One

  

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Veerle Verlooij

Digital Strategist
Hike One

  

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Thijs Waardenburg

PhD Technology
HAN University of Applied Sciences

  

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James Turner

Service Designer
NHS Digital

  

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Carla G.M. Verwijmeren

Conversational AI/Strategist/Partner & CCO
A.I. company Y.digital

  

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Jiska de Wit

Principal Consultant Healthcare Strategy and Innovation
BeBright

  

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Sonja Lousdal

Partner, Strategic Director
Manyone

  

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Sofie Holstein-Homann

Global Partner, Head of Strategic Service Design
Manyone

  

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James Gough

Chief Operating Officer
Infinite Lambda

  

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Paul A. Rawson

Head of Digital Service Design
Mastek

  

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Shada Azodi, MBA

Research Director
Bold Insight

  

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Reuben Mugisha

PHD Student / Researcher
KTH Royal Institute of Technology

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Nabila Khalid

Founder
Evouke

  

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Laura Smith

Content Designer
Unboxed

  

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Kate Gleeson

Software Developer
Unboxed

  

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Ali Blake

Service Designer
Unboxed

  

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Ilonka Coenraad

Entrepreneur in Healthcare
Patient Journey Lab

  

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Shazmin Majid

UX Lead
BlueSkeye AI

  

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Lisa Semidey

Sr. User Experience Researcher & Service Designer
Macadamian

  

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Melissa Theunissen

UX Lead & Business Analyst
myTomorrows

  

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Emily Friedman

User Research & Design Lead
UW ALACRITY Center

  

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Jane Coyne

Programme Manager
Greater Manchester Health and Social Care Partnership

  

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Krzysztof Ożóg

Service Designer
Objectivity Ltd

  

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Olanrewaju(Lanre) Jerry-Ijishakin

User Experience Researcher
Macadamian Technologies

  

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Julie Pronzac

Senior UX Designer
Varian, a Siemens Healthineers company

  

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Jack Burton

Health Psychologist and Clinical UX Researcher
Digital Health & Digital Pharma

  

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Mara Pometti

AI Strategist
IBM

  

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Caius Eugene

Technical Lead
Thoughtworks UK

  

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Nick Leon

Ethnographer
Naked Eye

  

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Dr. Charlotte Wu

Head of Clinical Product
Syndi Health

  

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James Chudley

Experience Director
cxpartners

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Nicola Pritchard

UX Consultant

  

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Roxana-Maria Barbu

Senior Cognitive and Behavioural Experience Researcher
Macadamian

  

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Darren Hood

Senior Learning Experience Designer
Michigan State University

  

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Jody Butts

Senior User Experience Manager
Cerner

  

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Interested in UX Healthcare Berlin 2022?


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https://uxhealthcare.co/2022/wp-content/uploads/2022/09/Zane-Dickens-Profile-Image.png 600 600 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-20 12:59:502022-09-20 16:18:18Zane Dickens

The UX Cycle of Excellence

5th September 2022/in 2022, Conference (Berlin) Day 2/by Theo Sauls

Throughout their careers and at many milestones during, many UXers find themselves asking questions about how to evaluate and manage their careers and the trajectory of their skills and knowledge. No matter how a person entered the discipline, this has been proven to be a constant state of curiosity. In this talk, Darren will provide a practical and repeatable 7-step process to help guide you on how to approach, evaluate, grow, and manage your personal UX journey.

https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png 0 0 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-05 20:57:242022-09-05 20:57:24The UX Cycle of Excellence

Design is key to owning the healthcare metaverse

5th September 2022/in 2022, Conference (Berlin) Day 2/by Theo Sauls

What shape will the metaverse for the health industry ultimately take? Will it be an ever-expanding, sprawling virtual hospital? Or an infinite number of onscreen interactionsHi between patient and therapist? Will it be a restricted space or one of boundless possibilities? Nobody can predict exactly how this particular metaverse will look, feel and function, let alone how deeply current health industry players will be involved in it. However, one thing is for sure, ENNO Studio is confident we know how to design it. And we are happy to share the tools and skills needed to get your health company metaverse ready.

https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png 0 0 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-05 20:55:052022-09-05 20:55:05Design is key to owning the healthcare metaverse

Collapsing the Iteration Loop: Empowering UX with No Code Tools

5th September 2022/in 2022, Conference (Berlin) Day 2/by Theo Sauls

As UX designers, we’re constrained by dev time. Particularly, when working in low-resource settings. In partnership with a global consortium, we built the Sandbox to showcase digital health solutions and promote the reuse of existing tools. To stop countries reinventing the wheel and wasting these resources. From collaboration to approval to publishing, we did that with No Code tools and a “dev” team of one. No Code tooling allowed us to co-create and iterate a base solution while reducing our reliance on limited and costly dev time. This talk will highlight the opportunities and challenges with this approach.

https://uxhealthcare.co/2022/wp-content/uploads/2022/09/Zane-Dickens-Profile-Image.png 600 600 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-05 20:32:082022-09-21 07:09:52Collapsing the Iteration Loop: Empowering UX with No Code Tools

Conversational AI for the support of clients, caregivers and health professionals

5th September 2022/in 2022, Conference (Berlin) Day 2/by Theo Sauls

Technologies such as artificial intelligence and robotics are leading the way for tomorrow’s healthcare. Conversational AI is one of the technologies that in the future will make the lives of clients, caregivers and healthcare workers easier. It is based on natural language processing and enables written or spoken interaction between humans and machines. This way, it can provide daily assistance to users. Especially in times when the labour market is shrinking and the demand for care is exploding, this may help to provide a solution. Let’s discover the opportunities.

https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png 0 0 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-05 20:14:282022-09-12 06:46:31Conversational AI for the support of clients, caregivers and health professionals

Designing for Inclusiveness in Healthcare

5th September 2022/in 2022, Conference (Berlin) Day 1/by Theo Sauls

The COVID-19 pandemic has redefined how healthcare services are delivered. There is a shift from in-person consultation and paper documentation to virtual consultation and electronic documentation. As a result, healthcare providers, patients, and clients, including many with a range of disabilities, have increased interactions with digital products. These products need to be designed with inclusivity in mind if healthcare companies want their products to offer delightful experiences to all customers. Doing so could translate to higher customer satisfaction and increased retention.

https://uxhealthcare.co/2022/wp-content/uploads/2022/03/X-healthcare-Olanrewaju-Jerry-Ijishakin.jpg 600 600 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-05 19:51:372022-09-06 09:32:02Designing for Inclusiveness in Healthcare

Mentorship: the foundation of a healthy tech industry

5th September 2022/in 2022, Conference (Berlin) Day 1/by Theo Sauls

​​A brief review of some of the cases of knowledge & technology being lost across history, (EG library of Alexandria) and why this is a significant threat with a rapidly advancing technological landscape. An overview of some of the biology that underlies human development & learning, and how this affects the mentorship landscape. An examination of different developmental relationships that rely on a mentorship-like relationship, focusing on highlighting key lessons from each.​​​ A practical step-by-step example of how these lessons have been and can be used in our own mentorship relationships.

https://uxhealthcare.co/2022/wp-content/uploads/2022/09/Alfi-UXH.jpg 600 600 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-05 19:32:372022-09-20 11:26:15Mentorship: the foundation of a healthy tech industry

Realize Outcomes through User-Centred Design Operations: A Framework for improving user-centered design inspired by 7 years of enhancements at Novo Nordisk

5th September 2022/in 2022, Conference (Berlin) Day 1/by Theo Sauls

As designers, we know achieving superior real world treatment outcomes requires more than just clinical results. We know that improving a person’s quality of life and fulfilling human needs are the forces which turn the barely-tolerable burden of medical management into something meaningful and integral to a person’s life.In this talk, the author details how the Novo Nordisk Devices and Delivery solutions team has continued to evolve its research and design operations over the 7 years with measurable results. The author introduces new or under-appreciated opportunities where experience design can evolve to shape more holistic treatment experiences. The talk concludes with a framework for using within healthcare organizations to evaluate their own journey in advancing human-centered design operations.

https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png 0 0 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-05 19:27:302022-09-12 17:01:24Realize Outcomes through User-Centred Design Operations: A Framework for improving user-centered design inspired by 7 years of enhancements at Novo Nordisk

Designing for real, not ideal behaviour – The importance of UX in therapeutic software

5th September 2022/in 2022, Conference (Berlin) Day 1/by Theo Sauls

Prescription digital therapeutics are still at an early stage. PDTs have the potential to improve the life of many patients living with chronic diseases, but designing PDTs comes with great responsibility. As designers, we are still learning how to design for critical use cases, prolonged use, and for how to design for trust in therapeutic software. In this session, we’ll share experiences from the design process in a diabetes care PDT project for a global pharma company.

https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png 0 0 Theo Sauls https://uxhealthcare.co/2022/wp-content/uploads/2019/08/uxhealthcare-logo.png Theo Sauls2022-09-05 19:23:562022-09-12 16:52:12Designing for real, not ideal behaviour – The importance of UX in therapeutic software
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