Turning research into insights

Conducting UX research (interviews, surveys, usability testing, etc) tends to leave you with lots and lots of raw, unfiltered, unstructured data. How do we sort through that data and turn it into usable insights, recommendations, and starting points for ideation?

Keynote: Adventures in Surgical UX

For the last four years, I’ve been collaborating with a provider of a 3d fusion imaging platform for endovascular surgery, working together on evolving the platform through the application of human-centred design method and practice. In this session I’ll talk about how research, interaction design and service design have all played their part in the […]

UX Challenges of an ePHR

World is evolving and so are the Healthcare software solutions. Everyone struggles to find the best electronic solution for transferring everything from a written format into an electronic solution easy to use, secure and catchy. This presentation has as main purpose to illustrate what are the challenges, UX wise, from requirement to final implementation cross-platform.

Can we chat? An introduction to designing chatbot user experiences

Making healthcare more accessible can mean adapting the ways that users get their healthcare information. Chatbots can be used to create more patient-friendly access points (like symptom checking and triage, insurance coverage checking, or bill pay) or for internal use, to have a secondary impact on patient experience. These conversational experiences must be designed with […]

Improving Healthcare Environments through Human-Centered Design

Human-centered design is a problem-solving approach that puts people first. It’s widely used in the UX community, and many other fields also stand to benefit from it. Healthcare in particular has a tendency to focus heavily on technology and science, and often doesn’t consider the people interacting with systems or processes – doctors, nurses, patients, […]

No Research, No Problem

In a perfect product development world, your team would have ample time and resources to take part in an iterative process with multiple rounds of formal research and design updates to ensure the product you’re creating will benefit your company and the product users. The reality of the world we live in, key business stakeholders […]

Sick UX

What does it take to design user experiences that literally can make the difference between life & death? What are the steps you have to go through? What do you need to look out for? With practical examples from multiple disciplines inside a hospital, this is truly Sick UX.