Conducting UX research (interviews, surveys, usability testing, etc) tends to leave you with lots and lots of raw, unfiltered, unstructured data. How do we sort through that data and turn it into usable insights, recommendations, and starting points for ideation?
For the last four years, I’ve been collaborating with a provider of a 3d fusion imaging platform for endovascular surgery, working together on evolving the platform through the application of human-centred design method and practice. In this session I’ll talk about how research, interaction design and service design have all played their part in the platform development, based on a singular purpose – to improve the patient experience.
World is evolving and so are the Healthcare software solutions. Everyone struggles to find the best electronic solution for transferring everything from a written format into an electronic solution easy to use, secure and catchy. This presentation has as main purpose to illustrate what are the challenges, UX wise, from requirement to final implementation cross-platform.
Making healthcare more accessible can mean adapting the ways that users get their healthcare information. Chatbots can be used to create more patient-friendly access points (like symptom checking and triage, insurance coverage checking, or bill pay) or for internal use, to have a secondary impact on patient experience. These conversational experiences must be designed with both the users’ needs and human language in mind. We’ll present some of the core considerations that designers should keep in mind when creating chatbots.
Human-centered design is a problem-solving approach that puts people first. It’s widely used in the UX community, and many other fields also stand to benefit from it. Healthcare in particular has a tendency to focus heavily on technology and science, and often doesn’t consider the people interacting with systems or processes – doctors, nurses, patients, etc – enough when creating solutions. This talk will look at how different areas of healthcare can stand to benefit from human-centered design approaches, as well as examples that have been successful.
In a perfect product development world, your team would have ample time and resources to take part in an iterative process with multiple rounds of formal research and design updates to ensure the product you’re creating will benefit your company and the product users. The reality of the world we live in, key business stakeholders want products created better and faster, for cheaper. At our UX consultancy, UEGroup, we’re confronted with this reality in almost every project we take on, and it’s our job to craft a process that works within our client’s budget and timeline while yielding the most valuable results. When working on medical products, the question for us becomes, “How do we make the most of limited resources and conduct research to ensure the design is still informed for this product and the next generation of products to deliver the best results to patients.
What does it take to design user experiences that literally can make the difference between life & death? What are the steps you have to go through? What do you need to look out for? With practical examples from multiple disciplines inside a hospital, this is truly Sick UX.