Berlin Conference Schedule

19 - 20 September 2024

Inspirational talks from leaders in healthcare, user experience, design & technology. Our international speakers will cover a variety of topics in healthcare technology and services. We expect to see a range of other disciplines including product managers looking to improve the experience of their applications and existing designers interested in progressing their careers.

09:00
-
10:00

Susanne Feldt

Keynote: "health data gender gap" and FemTech applications.

Abstract TBC

10:00
-
10:40

Ewout Nijman

Transforming UX Research To Design Pathways In Complex Healthcare Projects

In this talk, I’ll explore how unconventional approaches have paved the way for smoother transitions from research findings to practical design applications. By sharing detailed insights from our projects, I’ll show how to bridge research to design, ensuring that insights from research smoothly transform into effective design proposals. These projects encompass various medical subdomains such as medical imaging, personal health, remote care, medical finance and much more.

10:40
-
10:55

Tea Break

11:00
-
11:40

Michelle Ng

Unveiling Insights: User Research in Women's Reproductive Health

From our talk, we aim for UX designers and researchers to gain insights into the nuances of the healthcare system. We’ll shed light on obstacles like conflicts of interest and systemic issues, fostering a deeper understanding of the challenges faced.

11:40
-
12:30

Susa Horvath

My Journey as Founder of ZenZen

Abstract TBC

12:30
-
13:15

Lunch Break

13:20
-
14:00

Anne Stahl

Navigating the Digital Shift in German Healthcare from Both Sides of the Stethoscope.

While the German Electronic Health Record (EHR) system, or “elektronische Patientenakte” (ePA), promises significant benefits, its rollout has not been without challenges, offering valuable lessons along the way. Although patients generally appreciate access to their health data, they have encountered forbidding obstacles in terms of usability and accessibility. Some have reported difficulties navigating the ePA interface, which has highlighted the need for user-friendly design and comprehensive digital literacy education. Additionally, there have been concerns about unequal access, particularly for those who are less tech-savvy or lack the necessary resources to engage with digital health services. These issues underscore the importance of ensuring that the ePA is inclusive and accessible to all patients.

 

14:00
-
14:40

Andreea Popescu

The roles of the patient in the entire digital health ecosystem

The roles of patients in the entire digital health ecosystem extend far beyond being mere recipients of medical care. They are often viewed as the final link in the chain. From serving as data providers to acting as innovators (due to their needs, ideas, and feedback), patients play crucial roles in the development of new products and the enhancement of existing ones. They should actively participate in developing new and improved products to achieve the ideal of ‘digital health done right’.

14:40
-
15:00

Tea Break

15:00
-
15:40

Speaker TBC

Sponsors Session

Topic TBC

15:45
-

Closing

09:00
-
10:00

Bao Nguyen 

Keynote: Revolutionizing Healthcare: Best Practices for User-Centered Product Development through Design Thinking

Design thinking has revolutionized various industries by putting the user at the center of the development process. In the healthcare sector, this approach is particularly crucial for creating products that truly meet the needs of patients and healthcare providers. Drawing on my experiences at the Hasso-Plattner-Institute and Henkel, where I collaborated on innovative projects with both small and large companies, I will demonstrate how design thinking can drive meaningful healthcare innovations.

10:00
-
10:40

Judit Mora

UX superpowers - Our ability to transform clinical workflows through design thinking

In this session Judit Mora will share learnings about how she approaches breaking down the moulds of existing clinical workflows to collaboratively bring impactful innovations to HCPs who have been used to doing things the same way for decades. You will find out how user-centred innovation is possible (even without he latest fancy tech), by creating powerful partnerships between UX-ers and HCPs who are willing to ask the right questions, and how this way of working can create products that massively reduce the resistance between complex cognitive tasks (such as medical decisions) and digital interfaces. 

10:40
-
10:55

Tea Break & Networking

11:00
-
11:40

Mitchell Silva

CEO and co-founder of Esperity

11:40
-
12:30
Summer Stickney

Summer Stickney

Identifying and combating bias in medical design

The basic thesis is that by trying to be neutral or race,  gender, or age blind, we end up creating products and services that serve only a small portion of the population. From my previous presentation I would talk about the design of surgical environments and fall detection devices for seniors. I will also keep the content about AI and the training of voice recognition software. (I also have some other AI-related stories I would like to include). 

The bigger “solutions” part of the talk will focus on ways to make design more inclusive. Part of this is about research and thinking ahead about potential ways a software/system/service could be used in a discriminatory way. Most designers do not set out to exclude people or make a racist application. We also need to collect data aggregated by race, sex, age and disability so we can make sure we are serving these different people. If we only collect anonymous data, we cannot see when we are falling short. I would also like to touch briefly on easy ways to make products  accessible and why we should all care.

12:30
-
13:15

Lunch Break

13:20
-
14:00

Tabau Daunus

Beyond Boundaries: Unlocking the potential of digital healthcare through accessibility and patient-centric design

The evolution of the digital healthcare market holds immense promise for transforming the industry, yet the pivotal role of accessibility and patient-centricity is still often overlooked. While technological advancements have opened new avenues for patient engagement, there exists a significant disparity in access, hindering the full realization of inclusive healthcare solutions. We want to guide the audience through the labyrinth of physical, situational, economic, technological, and geographical barriers that impede widespread access by providing an overview of the existing accessibility landscape, exploring the areas where advancements have been made and pinpointing the persistent challenges that demand attention. 

14:00
-
14:40

Dr Scott Marin

Critical Care, Creative Solutions: An Emergency Physician's Use of UX Design for Real-Time Patient Outcome Enhancement

This presentation brings a clinician’s perspective on a UX design problem and solution within a limited IT infrastructure aligning with the conference goal of improving User Experience in healthcare environments. As well, it is in keeping with the theme of UX design inclusivity, and demonstrates implementation in an environment with limited access to technology. 
14:40
-
15:00

Tea Break

15:00
-
15:40

Sonali Verma

Using AI to prevent blindness: A User Experience Research Case Study

I believe UX researchers play an important role in being an advocate for the needs of healthcare workers and the communities they serve. I want to showcase how UX research (e.g foundational research, co-design workshops, pilot deployments, clinician diary studies) can help patients and clinicians have a seat at the table where decisions are being made. In the process, I’ll also share how a large technology company, like Google Health, collaborates across disciplines and sectors (e.g product teams, clinicians, partnered health systems, data scientists, non-profits, ministries of health) in order to design patient-centered AI solutions in the global health ecosystem.

15:45

Closing