09:30 - 10:00

How to incorporate vulnerability to make innovation successful.

Going into uncharted territory in innovation & being a trail blazer for your organization isn’t easy when you have to also deliver on results. We are used to reporting successes but innovation also requires us to fail & keep trying. How to then manage the paradox? In this talk I will go through a guide on keeping the integrity of your innovation while providing tools & mechanism to keep the buy in for your project. I will talk about the role of bravery, structure, psychological safety & of course vulnerability. Punctuating this guide is my own story in overcoming this paradox.

Christine Welsh-Tiggeloven | Design Director

10:15 - 10:45

If designing EHR were a game of chess

The Electronic Health Record (EHR) should be spearheading the shift of modern medicine from paper to digital. But far from transforming clinician performance, poor clinical usability causes burnout. As a design researcher and medical doctor, Dave Pao is perfectly placed to unpick the complex landscape of EHR design and arm UX designers with clinical insights to guide their practice. In this talk he tells us why clinical usability is not a wicked problem, but like chess, a talented (design) collective waiting for strategic collaboration.

Dave Pao | Innovation Design Engineering

11:00 - 11:30

Mastering Clinical UX through Mixed Learning

UX, like all professional disciplines, requires a variety of skills and knowledge necessary to do a great job. The tools and techniques needed are so vast and often changing, if not completely unknown when an individual starts out. No singular learning method or learning style can lead to all learning needs being met; a multi-faceted, mixed-learning approach must be taken. This is especially true in Clinical UX, the niche area of UX within healthcare. During this talk, Dr Gyles Morrison will talk through his tried and tested method of teaching Clinical UX through mixed learning, which effectively combines a variety of methods to support the learning of 5 Clinical UX Competencies. This is an ideal talk for anyone new to UX in healthcare, or for those who want to take their skills to the next level.

Dr Gyles Morrison | Clinical UX Specialist

12:00 - 12:30

The design of empathetic healthcare ecosystems – A fundamental survival imperative for developing countries.

The African continent is characterised by a history of colonisation and dispossession, civil war, political unrest, perceptions of immature Governance and volatile economies, that are also characterised by disproportionately economic inequalities in social strata. Healthcare and Education systems, that should be the backbone of emerging economies, are failing to adequately respond to citizen needs across the continent. The focus of this presentation will be on the Healthcare systems. There is a pronounced need to gain a profound understanding of the systemic problems that underlie the deepening of the crisis in the Healthcare sector across the continent. Furthermore, there is an urgent need to find innovative, efficient and sustainable solutions to this problem that appears to threaten the existence of the people of Africa. In this talk, we explore ways in which technology can become an enabler in building a healthcare system in Africa that is in tune with the unique requirements, context and needs of Africa and its people. It is suggested here that a Scientific approach that is rooted within the Design Thinking Innovation framework and Systems Thinking is a possible method through which we can begin to discover the nature of the problems, and design the tools needed to provide an increased ability to sense, detect and respond to citizen needs as they occur.

Nomonde Shezi | Managing Director

12:40 - 13:10

Sponsors Session

Sponsors Session

13:40 - 14:10

Sponsors Session

TBC

14:20 - 14:50

Long Live Information Architecture

Among the current trends in UX design, one of the most critical and foundational elements is being overlooked — information architecture (IA). Serving as the key to findability and task execution, in the midst of UX's rise in the medical world, IA maintains its relevance and importance. This talk will review the evolution of UX, revisiting the core factors associated with IA and rediscovering the values and benefits driven by its application and its focus in our career tracks.

Darren Hood | Senior Learning Experience Designer

15:10 - 15:40

“Design for non-using” and 2 other design principles for a mental health app

I share three UX principles we captured during the design process. I will illustrate those principles by sharing the design process and showing specific choices we had to make. My clients Limbic offers an unifying AI therapist assistant for mental health. They have an app for patients to capture their daily moods in between sessions. My job was to design the app for the therapist to get summarised insights on the mental health conditions of their patients. So, not about the patient this time, but all about the therapist.

Maarten Janssen | freelance UX Designer

15:50 - 16:20

Designing Health Systems for Rural Rwandan Communities

Eighty-three percent (83%) of Rwanda's 12,000,000 population lives rurally outside the capital Kigali. Rwanda's free universal healthcare system addresses the more immediate needs of the country's rural citizens via an extensive network of healthcare centres and local community healthcare workers (CHWs) located in villages. Services offered include antenatal care, administering child nutrition programs, and diagnosing acute illnesses (including COVID-19 and malaria).

Tricia Okin | Lead User Experience Designer

16:30 - 17:00

Increase Your Design Influence by Understanding Your Organization’s Decision-making Style

As designers, we like to think of ourselves as makers. When we’re working on large, wicked problems, the challenge is that “making” is no longer a solo endeavor; it’s something that requires a lot of people and functionality to make happen. This can leave designers feeling like we’ve had to compromise our standards to appease business or development stakeholders. It also inadvertently creates an us-versus-them mentality that actually makes it less likely that we’ll be successful in moving forward our vision of what’s possible. So, what does this mean for us? Simply understanding what your product’s users are dealing with isn’t enough. To make truly great products, you need to understand how people, organizations, systems and content play together. In this presentation, we’ll focus on some ways to help understand the organizational context you’re working within, and to adjust your approach to increase your success within those organizations.

Dani Nordin | Director of Experience Design