Elisa del Galdo, Head of Customer Experience at Blue Latitude Health
Elisa has over 30 years of experience as a UX practitioner and leader, working in over 20 countries. Elisa holds a BSc in Biology and an MSc in Industrial Engineering. Her career has been focused on providing services in UX research, strategy and design, innovation, internationalisation, and the development of user experience teams. In her career Elisa has worked in a variety of industries but has worked exclusively in healthcare and pharma for over 8 years. She has worked for clients such as, Eli Lilly, Nuffield Health, Bayer, BMS, GSK, Thomson Reuters Life Sciences, Janssen, Pfizer, BioNTech, Genentech, UCB, Boehringer Ingelheim, Sanofi, Amgen, Abbott and AbbVie to deliver a variety of fit for purpose solutions. Elisa is also a member of the PM Society’s Patient Engagement Working Group, a published author of books, articles and blogs, and frequent speaker at industry events.