Our schedule for the conference is still being finalised, but below is an outline of what to expect.
Day 1 – Thursday April 19th
08:45 Welcome Message
09:00 Keynote: Designing for Change, Driven by Purpose
The healthcare industry is in the midst of a great deal of disruption and change. We are trying to heal pain and improve care but we know that technology isn’t always the answer. How can we channel our empathy to better understand the health ecosystem and re-orient it to deliver meaningful change? Hear from Amy as she speak on how purpose driven design can provide us with a solution.
Founder, Chief Experience Officer, and Health Principal
10:15 User Centred Transformation (UCT)
Digital technology has fundamentally changed the speed at which organisations must react to remain competitive and relevant. This is highlighting how the disciplines of user centred design and organisational change are intrinsically linked.
We believe that digital transformation is more fundamental than a lot of people perceive. In that it is not just about technology, marketing, data, and the end user experience, but digital being a catalyst for change, and about transforming organisational culture.
In this way, we look to extend the principles of user-centred design (UCD), to encompass organisational capabilities and culture to affect user centred transformation (UCT).
Head of User Experience
11:00 UX: the magic ingredient for patient experience
More and more people realize that patient experience was an overlooked aspect of healthcare. User Experience (or in this case: Patient Experience) has all the tools to identify problems worth solving and gives you the tools to create solutions that make a difference. In my talk, I am going to explore the possibilities and show you the toolkit how you can use UX to innovate and solve problems in the healthcare industry.
Co-founder and UX Expert
11:45 Health Wars: Rise of the Clinical UXer
In a galaxy not far away at all (you live in it after-all), billions of dollars are being wasted on new digital solutions that are not fit for purpose, in the hope of improving health provision for all. Many powerful people are oblivious to the wastage and believe all is well. There are funding cuts left, right and centre, as well as the wrong problems being solved with the wrong solutions.
A new breed of warrior is needed to fight the good fight, bridging the gap between the clinical and IT worlds. Enter the Clinical User Experience (UX) professional, or Clinical UXer for short.
During this talk, Dr Gyles Morrison will discuss his experiences of career transition for clinicians in to digital health, and the role that clinicians have on the future of global healthcare.
Dr Gyles Morrison
Clinical UX Specialist
Clinical UX Association
13:30 Think / do: 3 x case studies using Lean Method and Design Thinking to create new health services faster and cheaper
Digital product agency Big Radical and not-for-profit innovation collective The Experience Design Group created a number of health and tech projects to explore these questions:
How can we re-orchestrate what we do to quickly and efficiently create new products and services that deliver health, wellbeing and cost benefits to health care professionals, patients, the health industry and society as a whole?
What kinds of tools, techniques and talent do we need to be able to do this?
How might we be able to develop a new model that enables rapid learning, de-silos thinking and connects to industry talent more effectively and in a way where others can learn from what we do?
To explore these questions we set up a number of projects with these questions at their heart:
Project 1: Helping young people understand and manage depression
Project 2: Helping people living with cancer cope with anxiety, sleep better and build more resilience
In each of these a think/ do approach was used – one that used design thinking, Agile and Lean method to develop and deliver the projects.
The projects also featured a number of different collaborators – people from patient groups, from charities such as Cancer Research UK, NCUB, UKIE, universities like the RCA, University of Massachusetts, City University, and businesses such as Somnia, Accenture and PwC.
In the session Alex will report back on what happened in each of these – what worked and what didn’t and what activity and outcomes they projects delivered.
Strategy and Innovation Principal
14:15 Sailing into the wind: service redesign within Guy's & St. Thomas' NHS Foundation Trust
The NHS is under enormous pressure. A growing demand for services, an increasing number of long-term patients, acute care pushed to breaking point and a constant drive to find more efficient ways to work whilst optimising clinical outcomes and patient experience are all challenges faced by individual departments today.
Guy’s & St. Thomas’ NHS Foundation Trust is no different. Based in South London, but delivering a range of services nationally, it is one of the largest of its kind in Europe. So how can an organisation of this scale, with such a variety of constraints, even begin to deliver improved services for its patients?
Led by Martyn Evans, Head of Product at Unboxed, this case study will share the experiences and lessons taken directly from the frontline of NHS service transformation at work, including:
How mapping specific patient pathways within multiple services can identify common patterns and problems across the organisation
How to rapidly deliver transformational solutions despite the constraints of legacy IT and restrictive governance
How to get buy-in across the board from a diverse and change-weary set of stakeholders and fully involve them in the process
The vital role of user-centred design in the delivery of sustainable, cost-effective services within the NHS
This is an insightful look at service transformation in action within a key NHS trust. With skills and methods to take away and apply to your own organisation, this is one session you won’t want to miss.
Head of Product
15:15 Looking for the next big healthcare innovation? Focus on patient experience.
Dr Leo Poll
16:00 Panel Discussion: The role of UX in Healthcare Startups
Day 2 – Friday April 20th
08:45 Welcome Message
09:00 Keynote: Products, people and process: The secret sauce to scaling design
We’re in a golden age of design. Pick up any business publication and it won’t be long before you stumble into an article about ‘how design thinking is the future of design’. To quote Time magazine “Today design is widely acknowledged as a C-suite concern and a key element of corporate strategy.”
Finally, designers have the sought–after ‘seat at the table’.
But, let’s be honest, it’s going to take more than a few board meetings and a dose of thought leadership for design to deliver on its promise. The introductions are out the way. Now its time for the hard work to begin.
In this talk, James will share some of the lessons he has learned (often the hard way) in trying to help organisations deliver effective design at scale.
Director of UX
10:15 Human centered design for cognitive diversity
Sensory Design Consultant
11:00 Data journeys: identifying UX design challenges with IoT and data
With increased access to high-speed internet and the Internet of Things (IoT), wearables and mobile apps are becoming a vital element of our everyday lives. As we design user experiences for connected healthcare solutions, new challenges with technology, organisations, humans and data movement can make it difficult to create an experience people can trust.
Tim’s talk will explore a case study on designing a connected medical device for Diabetes, where the creation of data journeys have been a necessary tool to highlight where IoT pitfalls can begin to occur, prior to designing and developing the information architecture for a digitally connected medical device
Senior Experience Designer
11:45 The Joys of Healthcare Data Visualisation
Business Process Manager – User Experience
13:30 Self Tracking For Health
Senior UX Consultant
14:15 Ergonomic design in Healthcare Settings
In a healthcare system, the ultimate design goal is to improve the safety, wellbeing and performance of staff and patients.
This presentation will give real examples to show how human factors and ergonomic methods can be used to address design challenges and provide solutions in a healthcare setting. It will suggest that UX design can be informed by traditional ergonomic methods and design process.
15:15 Surgical UX: designing for visualisation systems in surgery
16:00 Panel Discussion: Getting Started in Healthcare UX and Digital Health
Join our panel as they discuss their experiences with starting a career in healthcare UX and digital health. Learn tips and tricks so you too can get more involved in this exciting area of work.
Interested in UXD Healthcare London 2018?
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