Our schedule for the conference is still being finalised, but below is an outline of what to expect.

Day 1 – Thursday April 19th

08:00 Registration

08:45 Welcome Message

09:00 Keynote: Designing for Change, Driven by Purpose

The healthcare industry is in the midst of a great deal of disruption and change. We are trying to heal pain and improve care but we know that technology isn’t always the answer. How can we channel our empathy to better understand the health ecosystem and re-orient it to deliver meaningful change? Hear from Amy as she speak on how purpose driven design can provide us with a solution.

Amy Cueva
Amy Cueva
Founder, Chief Experience Officer, and Health Principal

10:00 Break 
10:15 User Centred Transformation (UCT)

Digital technology has fundamentally changed the speed at which organisations must react to remain competitive and relevant. This is highlighting how the disciplines of user centred design and organisational change are intrinsically linked.

We believe that digital transformation is more fundamental than a lot of people perceive. In that it is not just about technology, marketing, data, and the end user experience, but digital being a catalyst for change, and about transforming organisational culture.

In this way, we look to extend the principles of user-centred design (UCD), to encompass organisational capabilities and culture to affect user centred transformation (UCT).

Alex Barker
Head of User Experience

11:00 UX: the magic ingredient for patient experience

More and more people realize that patient experience was an overlooked aspect of healthcare. User Experience (or in this case: Patient Experience) has all the tools to identify problems worth solving and gives you the tools to create solutions that make a difference. In my talk, I am going to explore the possibilities and show you the toolkit how you can use UX to innovate and solve problems in the healthcare industry.

Csaba Házi
Co-founder and UX Expert

11:45 Health Wars: Rise of the Clinical UXer

In a galaxy not far away at all (you live in it after-all), billions of dollars are being wasted on new digital solutions that are not fit for purpose, in the hope of improving health provision for all. Many powerful people are oblivious to the wastage and believe all is well. There are funding cuts left, right and centre, as well as the wrong problems being solved with the wrong solutions.

A new breed of warrior is needed to fight the good fight, bridging the gap between the clinical and IT worlds. Enter the Clinical User Experience (UX) professional, or Clinical UXer for short.

During this talk, Dr Gyles Morrison will discuss his experiences of career transition for clinicians in to digital health, and the role that clinicians have on the future of global healthcare.

Dr Gyles Morrison
Clinical UX Specialist
Clinical UX Association

12:30 Lunch 
13:30 Think / do: 3 x case studies using Lean Method and Design Thinking to create new health services faster and cheaper

Digital product agency Big Radical and not-for-profit innovation collective The Experience Design Group created a number of health and tech projects to explore these questions:

  • How can we re-orchestrate what we do to quickly and efficiently create new products and services that deliver health, wellbeing and cost benefits to health care professionals, patients, the health industry and society as a whole?

  • What kinds of tools, techniques and talent do we need to be able to do this?

  • How might we be able to develop a new model that enables rapid learning, de-silos thinking and connects to industry talent more effectively and in a way where others can learn from what we do?

To explore these questions we set up a number of projects with these questions at their heart:

  • Project 1: Helping young people understand and manage depression

  • Project 2: Helping people living with cancer cope with anxiety, sleep better and build more resilience

In each of these a think/ do approach was used – one that used design thinking, Agile and Lean method to develop and deliver the projects.

 The projects also featured a number of different collaborators – people from patient groups, from charities such as Cancer Research UK, NCUB, UKIE, universities like the RCA, University of Massachusetts, City University, and businesses such as Somnia, Accenture and PwC.

 In the session Alex will report back on what happened in each of these – what worked and what didn’t and what activity and outcomes they projects delivered.

Alex Barclay
Alex Barclay
Strategy and Innovation Principal
Big Radical

14:15 Sailing into the wind: service redesign within Guy's & St. Thomas' NHS Foundation Trust

The NHS is under enormous pressure. A growing demand for services, an increasing number of long-term patients, acute care pushed to breaking point and a constant drive to find more efficient ways to work whilst optimising clinical outcomes and patient experience are all challenges faced by individual departments today.

Guy’s & St. Thomas’ NHS Foundation Trust is no different. Based in South London, but delivering a range of services nationally, it is one of the largest of its kind in Europe. So how can an organisation of this scale, with such a variety of constraints, even begin to deliver improved services for its patients?

Led by Martyn Evans, Head of Product at Unboxed, this case study will share the experiences and lessons taken directly from the frontline of NHS service transformation at work, including:
How mapping specific patient pathways within multiple services can identify common patterns and problems across the organisation
How to rapidly deliver transformational solutions despite the constraints of legacy IT and restrictive governance
How to get buy-in across the board from a diverse and change-weary set of stakeholders and fully involve them in the process
The vital role of user-centred design in the delivery of sustainable, cost-effective services within the NHS
This is an insightful look at service transformation in action within a key NHS trust. With skills and methods to take away and apply to your own organisation, this is one session you won’t want to miss.

Martyn Evans
Head of Product

15:00 Break 
15:15 Looking for the next big healthcare innovation? Focus on patient experience.
Clinical pathways are well defined in modern healthcare systems but how well do we understand the patient experience? When taken through a clinical pathway the patient will encounter multiple healthcare providers who are all organised to optimise their contribution to the clinical pathway. However the patient experience, from becoming aware to the ‘final outcome’ is less well understood let alone optimally supported. This is rather strange given that the patient is the only constant factor in the overall care process. During this talk Dr Leo Poll will explore how a patient experience centric view of clinical pathways can lead not only to an optimised patient experience but ultimately new innovations that lead to cost savings for healthcare organisations such as the NHS.

Dr Leo Poll
Akendi UK

16:00 Panel Discussion: The role of UX in Healthcare Startups
A panel of UX and business experts will explore the role UX plays in a healthcare startup. This is beyond just creating a beautiful interface, as it includes successful innovation and fruitful marketing.
16:30 Closing remarks & Networking

Day 2 – Friday April 20th

08:00 Registration

08:45 Welcome Message

09:00 Keynote: Products, people and process: The secret sauce to scaling design

We’re in a golden age of design. Pick up any business publication and it won’t be long before you stumble into an article about ‘how design thinking is the future of design’. To quote Time magazine “Today design is widely acknowledged as a C-suite concern and a key element of corporate strategy.”

Finally, designers have the sought–after ‘seat at the table’.

But, let’s be honest, it’s going to take more than a few board meetings and a dose of thought leadership for design to deliver on its promise. The introductions are out the way. Now its time for the hard work to begin.

In this talk, James will share some of the lessons he has learned (often the hard way) in trying to help organisations deliver effective design at scale.

James Box
Director of UX 

10:00 Break 
10:15 Human centered design for cognitive diversity
Building on the work in physical accessibility and inclusion, there is a new area of human centered design that is aiming to adapt and build spaces for people with cognitive impairments like autism and dementia. This talk will discuss how work in neuroergonomics and cognitive accessibility are opening up new areas of both research and design. How, in both physical and digital spaces, new frameworks and standards are being developed to create user experiences that reduce stress and increase wellbeing. This talk will provide a foundational knowledge of both the opportunities and the problems in this new area of healthcare design.

Alastair Somerville
Alastair Somerville
Sensory Design Consultant
Acuity Design

11:00 Data journeys: identifying UX design challenges with IoT and data

With increased access to high-speed internet and the Internet of Things (IoT), wearables and mobile apps are becoming a vital element of our everyday lives. As we design user experiences for connected healthcare solutions, new challenges with technology, organisations, humans and data movement can make it difficult to create an experience people can trust.
Tim’s talk will explore a case study on designing a connected medical device for Diabetes, where the creation of data journeys have been a necessary tool to highlight where IoT pitfalls can begin to occur, prior to designing and developing the information architecture for a digitally connected medical device

Tim Daines
Senior Experience Designer
Cambridge Consultants

11:45 The Joys of Healthcare Data Visualisation
During this talk, Shannon will discuss her experiences with data visualisation in healthcare over her career, exploring the do’s and don’ts of telling compelling stories with statistics.

Shannon Burch
Business Process Manager – User Experience

12:30 Lunch 
13:30 Self Tracking For Health
There has been a big movement in recent years towards using apps, wearables and other devices to track our wellbeing, manage health conditions or compliment more traditional forms of treatment. But how applicable are these and the information they elicit? To what extent are apps and tools such as those that the NHS promotes actually effective at influencing behaviour and improving health outcomes? In this talk, we will explore the area of ‘personal informatics’, how providing insights from ones data could influence behaviour change and and what makes (or could make) this information more actionable.

Emily Underwood
Senior UX Consultant

14:15 Ergonomic design in Healthcare Settings
UX design often emphasises the human side of human computer interaction rather than simply usability. The human performance aspect of design is traditionally ergonomics, which is concerned with the understanding of interactions among humans and other elements of a system.

In a healthcare system, the ultimate design goal is to improve the safety, wellbeing and performance of staff and patients.
This presentation will give real examples to show how human factors and ergonomic methods can be used to address design challenges and provide solutions in a healthcare setting. It will suggest that UX design can be informed by traditional ergonomic methods and design process.

Emma Crumpton

System Concepts

15:00 Break 
15:15 Surgical UX: designing for visualisation systems in surgery
This case study reports on a collaboration with a unique provider of systems that fuses patient data with live x-ray images to provide real-time 3-dimensional visualisations of endovascular systems. The study focuses on the application of the principles of human-computer interaction in the optimisation of visualisation systems in the context of the operating theatre, and discusses qualitative research, interface design, notification and messaging systems, and the acquisition of new nomenclatures and immersion in new contexts to enable a collaborative approach to improving the patient experience.

Tim Caynes
Principal Designer

16:00 Panel Discussion: Getting Started in Healthcare UX and Digital Health

Join our panel as they discuss their experiences with starting a career in healthcare UX and digital health. Learn tips and tricks so you too can get more involved in this exciting area of work.

16:30 Closing remarks & networking

Interested in UXD Healthcare London 2018?

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